911 Call Taker: Critical Public Safety Support

Public Safety Dispatch Network; Hickory (NC); In loco; USD 35.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descrizione del lavoro

Public Safety Dispatch Network in Hickory, NC is seeking 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, collect caller information, and document details in dispatch software, while following approved questions and procedures.

Successful candidates typically have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to work rotating shifts. Training, background checks, and certifications may apply.

Competenze

• High school diploma or equivalent required or recognized
• Strong listening comprehension and clear verbal communication expected
• Accurate typing and ability to follow structured procedures essential

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify urgency and nature of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Provide pre-arrival instructions only within training and certification

Conoscenze

Listening comprehension

Typing accuracy

Verbal communication

Formazione

High school diploma or equivalent

Descrizione del lavoro

Public Safety Dispatch Network in Hickory, NC is seeking 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, collect caller information, and document details in dispatch software, while following approved questions and procedures.

Successful candidates typically have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to work rotating shifts. Training, background checks, and certifications may apply.