911 Call Taker - Critical Public Safety Role

Public Safety Dispatch Network; Antimony (UT); On-site; USD 40,000 - 55,000; Full time

Job summary

Public Safety Dispatch Network seeks qualified 911 Call Takers in Antimony, UT. The role involves handling emergency and nonemergency lines, confirming locations, and collecting caller data using approved questions and dispatch software.

You will follow structured procedures and complete required trainings and certifications. Applicants should have a high school diploma, strong listening and typing abilities, clear verbal communication, and experience in customer service or public safety.

Qualifications

• High school diploma or equivalent expected; customer service/telephone support experience helpful.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures are required.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing

Verbal communication

Follow procedures

Customer service

Education

High school diploma

Job description

Public Safety Dispatch Network seeks qualified 911 Call Takers in Antimony, UT. The role involves handling emergency and nonemergency lines, confirming locations, and collecting caller data using approved questions and dispatch software.

You will follow structured procedures and complete required trainings and certifications. Applicants should have a high school diploma, strong listening and typing abilities, clear verbal communication, and experience in customer service or public safety.