911 Call Taker

National Public Safety Careers; St. Paul (OR); On-site; USD 36,000 - 56,000; Full time

Job summary

National Public Safety Careers in Saint Paul, OR seeks a dedicated 911 Call Taker to handle emergency and nonemergency line inquiries, verify locations, and document critical information for dispatch teams.

Candidates should have strong listening and typing skills, the ability to follow procedures, and experience with call-processing software. Training is provided for essential duties.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or call center experience preferred.
• Ability to type accurately and listen effectively.
• Ability to follow structured procedures and guidelines.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to determine urgency.
• Enter details into call-processing or dispatch software.
• Forward incident data to the appropriate dispatch function.
• Assist distressed callers with essential instructions.
• Apply language-access resources when needed.
• Provide pre-arrival instructions within training.

Skills

Active listening

Typing

Verbal communication

Data entry

Procedural follow-through

Education

High School Diploma or GED

Tools

Dispatch software

Job description

911 Call Taker Opportunities in Saint Paul

911 Call Takers are often the first people to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for the personnel responsible for coordinating the response.

In some communications centers, call taking is a separate assignment from radio dispatch. In others, employees train for both functions. The official vacancy explains the duties included in this position.

Position Details

• Duty Location: {airport_name}, Saint Paul, OR
• Employer: The hiring emergency communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

911 call-taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

What You May Do

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

• Meet agency-specific employment eligibility and age requirements
• Complete required background checks and hiring assessments…