911 Call Taker: Start Your Public Safety Career

National Public Safety Careers; Lawtons (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers seeks 911 Call Takers for Lawtons, NY. You will handle emergency calls, verify locations, and document details for dispatch teams.

Tasks include maintaining accurate information, following scripted questions, and using dispatch software to route incidents quickly. Applicants typically need a high school diploma and strong listening and typing skills; prior public safety or customer service experience is helpful.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension.
• Accurate typing.
• Clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Following procedures

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers seeks 911 Call Takers for Lawtons, NY. You will handle emergency calls, verify locations, and document details for dispatch teams.

Tasks include maintaining accurate information, following scripted questions, and using dispatch software to route incidents quickly. Applicants typically need a high school diploma and strong listening and typing skills; prior public safety or customer service experience is helpful.