911 Call Taker/Communications Dispatcher

City of Bowling Green, KY; Bowling Green (KY); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking city as a 911 Call Taker/Communications Dispatcher, where you can serve your community with purpose. This role is vital to maintaining safety and providing assistance to the public. You'll work in a dynamic environment, answering emergency calls and coordinating with police and fire departments. The position requires flexibility with shifts and a commitment to ongoing training and certification. If you're looking for a rewarding career that makes a real difference, this opportunity is perfect for you.

Qualifications

• Must achieve appropriate state certification within one year of hire.
• 1-2 years of administrative and computer experience required.

Responsibilities

• Perform radio communication dispatch and administrative duties for the Police Department.
• Answer multiple telephone lines and dispatch as required.

Skills

Effective Communication

Administrative Skills

Computer Skills

Education

High School Diploma or GED

Job description

911 Call Taker/Communications Dispatcher

City of Bowling Green, KY

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911 Call Taker/Communications Dispatcher

City of Bowling Green, KY | Bowling Green , KY 42103

Do you want to serve your community with purpose, while helping others, and being part of a team? The City of Bowling Green is the fastest growing city in the Commonwealth of Kentucky and our police department serves our diverse community with dignity and respect while striving to make our community a safe place to live and work. The Bowling Green Police Department Communications Center, also known as the 911 Call Center, answers 911 and non-emergency calls around-the-clock. When a telephone call is received in the Communications Center either via 911 or on a non-emergency line, the dispatcher answers. The Center is equipped with the latest technology in order to maintain Bowling Green's commitment to quality service.

The purpose of this position is to perform radio communication dispatch and administrative duties for the Police Department. Duties and responsibilities include communicating effectively with officers, several police agencies and the city and county fire departments and maintaining their status to ensure safety; answering multiple telephone lines and dispatching as required; providing the general public with information and assistance; maintaining a variety of records and files through computer database entries; and executing administrative assignments.

Requirements: 18 years of age; U.S. Citizen; High school diploma or GED required, with one to two years of administrative and computer experience. Must achieve appropriate state certification within one year of hire and must maintain certification.

Work Hours: 40 hours per week with required overtime as needed. The Communications Center is a continuous operation with three (3) shifts (7:00 a.m. - 3:30 p.m.; 3:00 p.m. - 11:30 p.m.; 11:00 p.m. - 7:30 a.m.) that requires working nights, weekends, and holidays. Must be available to work all shifts during first 6-8 month training period including 3 weeks out-of-town training. Hours will then likely be afternoon/evening shift. Shift hours will vary; flexibility is required. New employees can expect to work most weekends and holidays.

HIRING PROCESS: The employment process includes: Application; completion and submission of the Bowling Green Law Enforcement Application and Pre-Polygraph Questionnaire; completing suitability screening (SUIT), typing test, and oral interview. Due to access to confidential police records and information, a polygraph test and an extremely thorough background investigation are also required. The investigation will require the applicant to submit considerable information regarding employment, residence, criminal, and credit history, and will include investigator interviews with family members, neighbors, and current and former co-workers and employers. Dispatchers are subject to random drug tests.

The City of Bowling Green is an Equal Opportunity Employer and a Drug-Free Workplace

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age or disability.