911 Call Taker - Be the Frontline in Emergencies

Public Safety Dispatch Network; Orovada (NV); On-site; USD 38,000 - 60,000; Full time

Job summary

Public Safety Dispatch Network in Orovada, NV seeks qualified 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document details for responders and coordinating agencies.

Responsibilities include handling incoming calls, verifying incident information, entering data into dispatch software, and providing essential pre-arrival instructions within training. The role may involve rotating shifts and overtime as needed.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.
• Experience in customer service or public safety is helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Orovada, NV seeks qualified 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document details for responders and coordinating agencies.

Responsibilities include handling incoming calls, verifying incident information, entering data into dispatch software, and providing essential pre-arrival instructions within training. The role may involve rotating shifts and overtime as needed.