911 Call Taker — Start a Vital Public Safety Career

Public Safety Dispatch Network; Nevada; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programmes

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Moapa, NV. The role involves taking emergency and nonemergency calls, confirming locations, and documenting information for dispatch coordination. Training precedes performance and certifications may be required.

Responsibilities include using approved questions, entering data into dispatch software, and forwarding information to the correct units. Shift work and 24/7 coverage are common in this field.

Qualifications

• Strong listening comprehension is required.
• Accurate typing skills are essential.
• Clear verbal communication is needed to relay information accurately.
• Ability to follow structured procedures is required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Moapa, NV. The role involves taking emergency and nonemergency calls, confirming locations, and documenting information for dispatch coordination. Training precedes performance and certifications may be required.

Responsibilities include using approved questions, entering data into dispatch software, and forwarding information to the correct units. Shift work and 24/7 coverage are common in this field.