Vital 911 Call Taker - Dispatch & Frontline Support

Public Safety Dispatch Network; Oriskany (VA); Sur place; USD 32 000 - 52 000; Plein temps

Résumé du poste

Public Safety Dispatch Network is offering 911 Call Taker opportunities in Oriskany, VA. Responsibilities include answering emergency and nonemergency lines, verifying locations, and entering data into dispatch software.

Training, certifications, and potential certifications ensure proper call handling and safety. The role emphasizes following structured procedures, maintaining caller privacy, and supporting responders.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call-center experience is preferred.
• Ability to follow structured procedures and pass assessments.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training and certification.

Connaissances

Active listening

Typing speed

Verbal communication

Formation

High school diploma

Outils

Dispatch software

Description du poste

Public Safety Dispatch Network is offering 911 Call Taker opportunities in Oriskany, VA. Responsibilities include answering emergency and nonemergency lines, verifying locations, and entering data into dispatch software.

Training, certifications, and potential certifications ensure proper call handling and safety. The role emphasizes following structured procedures, maintaining caller privacy, and supporting responders.