911 Call Taker: Be the First to Help in Scranton

National Public Safety Careers; Scranton (Lackawanna County); On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is listing 911 Call Taker opportunities in Scranton. The role involves answering emergency and nonemergency calls, confirming locations, and guiding callers while entering data into dispatch systems. Training, certification, and potential shift work are noted as part of the job.

Applicants should have a high school diploma or GED; prior public safety or customer service experience is helpful. Comprehensive benefits are mentioned for eligible employees.

Qualifications

• High school diploma or GED required. Customer service, call center, or public safety experience helpful but not always required.
• Strong listening, typing, and clear verbal communication; ability to follow structured procedures.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller’s callback details.
• Ask approved questions to determine urgency and nature of the call.
• Enter data into call-processing or dispatch software.
• Forward information to the appropriate dispatch function promptly.
• Provide pre-arrival instructions within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Education

High school diploma or GED

Tools

Call-processing software

Job description

National Public Safety Careers is listing 911 Call Taker opportunities in Scranton. The role involves answering emergency and nonemergency calls, confirming locations, and guiding callers while entering data into dispatch systems. Training, certification, and potential shift work are noted as part of the job.

Applicants should have a high school diploma or GED; prior public safety or customer service experience is helpful. Comprehensive benefits are mentioned for eligible employees.