911 Emergency Dispatcher — Save Lives in Scranton (24/7)

Emergency Telecommunicator Services; Scranton (Lackawanna County); On-site; USD 42,000 - 64,000; Full time

Job summary

Emergency Telecommunicator Services in Scranton, PA seeks 911 Emergency Dispatchers to connect callers with public safety resources and coordinate responders. The role requires calm communication, precise information gathering, and multi-system coordination.

Responsibilities include handling emergency and nonemergency calls, confirming locations, and using CAD systems to log incidents. Some postings note shift work and overtime to cover 24/7 operations.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants, others require experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Organizational skills

Education

High school diploma

Tools

CAD systems

Radio operations

Job description

Emergency Telecommunicator Services in Scranton, PA seeks 911 Emergency Dispatchers to connect callers with public safety resources and coordinate responders. The role requires calm communication, precise information gathering, and multi-system coordination.

Responsibilities include handling emergency and nonemergency calls, confirming locations, and using CAD systems to log incidents. Some postings note shift work and overtime to cover 24/7 operations.