911 Call Taker — Be the First to Help in Emergencies

Regional 911 Intake Solutions; Hyde Park (PA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Hyde Park, PA is seeking qualified individuals to become 911 Call Takers. As the first point of contact for emergencies, you will ask focused questions, verify locations, and document details for responders.

Responsibilities include handling urgent and non-emergency lines, entering data into dispatch software, and maintaining caller privacy while following structured procedures. Training and certifications are provided as part of the role.

Qualifications

• High school diploma or recognized equivalent required; some vacancies may accept without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions in Hyde Park, PA is seeking qualified individuals to become 911 Call Takers. As the first point of contact for emergencies, you will ask focused questions, verify locations, and document details for responders.

Responsibilities include handling urgent and non-emergency lines, entering data into dispatch software, and maintaining caller privacy while following structured procedures. Training and certifications are provided as part of the role.