911 Call Taker — Be First Responder on Call

Regional 911 Intake Solutions; Schuylkill Township (PA); On-site; USD 35,000 - 60,000; Full time

Job summary

Regional 911 Intake Solutions in Tuscarora, PA is seeking 911 Call Takers to be the first point of contact for emergency calls. You will ask focused questions, confirm where help is needed, and document information for dispatchers.

The role may involve rotating shifts, nights, weekends, holidays, and overtime. A high school diploma or equivalent is commonly required, and prior customer service or public safety experience may be helpful.

Qualifications

• High school diploma or equivalent required.
• Customer service or public safety experience helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Regional 911 Intake Solutions in Tuscarora, PA is seeking 911 Call Takers to be the first point of contact for emergency calls. You will ask focused questions, confirm where help is needed, and document information for dispatchers.

The role may involve rotating shifts, nights, weekends, holidays, and overtime. A high school diploma or equivalent is commonly required, and prior customer service or public safety experience may be helpful.