911 Call Taker — Be the Calm in a Crisis

Public Safety Dispatch Network; Dulce (NM); Presencial; USD 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Continuing training

Descripción de la vacante

Public Safety Dispatch Network seeks 911 Call Takers in Dulce, NM to handle emergency and nonemergency calls with attention to detail. You will verify locations, gather caller information, and input data into dispatch systems while following established questions and procedures.

Ideal candidates have strong listening and communication abilities, basic typing speed, and a high school diploma; prior customer service is helpful, and training will cover required certifications and duties.

Formación

• High school diploma or equivalent.
• Strong listening, typing and communication skills.
• Customer service experience is helpful, dispatch experience not required.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Conocimientos

Typing

Listening

Communication

Educación

High school diploma

Descripción del empleo

Public Safety Dispatch Network seeks 911 Call Takers in Dulce, NM to handle emergency and nonemergency calls with attention to detail. You will verify locations, gather caller information, and input data into dispatch systems while following established questions and procedures.

Ideal candidates have strong listening and communication abilities, basic typing speed, and a high school diploma; prior customer service is helpful, and training will cover required certifications and duties.