911 Call Taker — 24/7 Emergency Communications

National Public Safety Careers; Diamond Springs (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

National Public Safety Careers seeks 911 Call Takers for opportunities in Diamond Springs, CA. Responsibilities include handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch coordination.

Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Training covers use of approved questions and pre-arrival guidance.

Qualifications

• Must have a high school diploma or equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and work with dispatch processes.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training.

Skills

Listening skills

Typing speed

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers seeks 911 Call Takers for opportunities in Diamond Springs, CA. Responsibilities include handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch coordination.

Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Training covers use of approved questions and pre-arrival guidance.