9-1-1 Emergency Dispatcher: Calm, Swift Responders

County Emergency Communications; Forest Falls (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

County Emergency Communications in Forest Falls, CA seeks a calm, precise 911 Emergency Dispatcher to connect callers with police, fire, and medical responders.

You will listen, confirm locations, gather incident details, enter data into CAD systems, and coordinate multiple channels while maintaining composure under pressure. A high school diploma and strong typing, listening, and communication skills are essential.

Qualifications

• High school diploma or equivalent commonly required.
• Entry-level applicants may be considered; some agencies require prior experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing

Clear speech

Basic computer proficiency

Organizational skills

Education

High school diploma or equivalent

Tools

CAD systems

Job description

County Emergency Communications in Forest Falls, CA seeks a calm, precise 911 Emergency Dispatcher to connect callers with police, fire, and medical responders.

You will listen, confirm locations, gather incident details, enter data into CAD systems, and coordinate multiple channels while maintaining composure under pressure. A high school diploma and strong typing, listening, and communication skills are essential.