911 Emergency Dispatcher: Calm, Fast, Critical-Response

911 Emergency Communications; Forestville (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications in Forestville, NY seeks skilled dispatchers to link urgent callers with police, fire, or medical responders. You will gather critical details, confirm locations, and coordinate resources using multiple communications systems in a high‑pressure environment.

The role requires calm, precise communication and strong multitasking. Training, testing, and shift work may apply, with diverse schedules and potential overtime in a public safety setting.

Qualifications

• High school diploma or equivalent required.
• Some agencies recruit entry-level applicants.
• Official announcements determine required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using agency procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Typing accuracy

Active listening

Clear speech

Computer proficiency

Information organization under压力

Education

High school diploma or equivalent

Tools

CAD systems

Dispatch software

Job description

911 Emergency Communications in Forestville, NY seeks skilled dispatchers to link urgent callers with police, fire, or medical responders. You will gather critical details, confirm locations, and coordinate resources using multiple communications systems in a high‑pressure environment.

The role requires calm, precise communication and strong multitasking. Training, testing, and shift work may apply, with diverse schedules and potential overtime in a public safety setting.