9-1-1 Dispatcher

Principle Auto Group; Lansing (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated 9-1-1 Dispatcher to manage emergency calls and coordinate responses in a fast-paced environment. This role involves receiving and prioritizing calls, dispatching emergency services, and providing critical instructions to the public. The ideal candidate will thrive under pressure, possess excellent communication skills, and have a strong background in customer service or emergency response. Join a team that plays a vital role in community safety and make a difference every day. This position offers a challenging yet rewarding career path with opportunities for professional growth and development.

Benefits

Health Insurance

Retirement Plan

Paid Time Off

Overtime Pay

Training Opportunities

Qualifications

• High School Diploma required; college coursework in related fields preferred.
• Prior experience in emergency response or high volume customer service preferred.

Responsibilities

• Receive and prioritize emergency and non-emergency calls.
• Dispatch necessary emergency units and provide pre-arrival instructions.

Skills

Emergency Dispatching

Data Entry

Communication Skills

Customer Service

Stress Management

Education

High School Diploma

College coursework in Criminal Justice

Tools

Computer Aided Dispatch (CAD)

Radio Communication Devices

PC/Laptop

Job description

Applications are accepted until there are sufficient numbers of qualified applications or a qualified candidate has been identified. The position could possibly close at any time.

Under the supervision of the Director or his/her designee and in a 24-hour work environment, the 9-1-1 Dispatcher receives emergency calls from the public in need of law enforcement, fire, medical, or other emergency services. Determines the location and priority of the emergency and dispatches appropriate emergency units. Answers non-emergency calls for assistance and processes criminal justice information. Monitors multiple public safety radio talk groups and operates a variety of communication/computer equipment. Works 12-hour shifts, overtime shifts including mandatory overtime, and must be available to work on scheduled days off and in the event of an emergency.

Essential Functions

• Receives, evaluates, and prioritizes calls for emergency and non-emergency service. Works various shifts and various days, including weekends and holidays. Works on-call as needed.
• Dispatches necessary emergency units including law enforcement, fire, medical, or other services.
• Provides pre-arrival emergency medical instructions to the public while emergency personnel are en route.
• Coordinates information between the public and emergency personnel via a Computer Aided Dispatch system (CAD) as well as radios, mobile data terminals, telephones, pagers, and other communication devices.
• Monitors multiple public safety radio talk groups and responds to specific requests or needs.
• Queries, processes, and retrieves local court or public safety systems for criminal justice information. Examples include, but are not limited to, vehicle registrations, driving records, and outstanding warrants.
• Performs data entry as needed.
• May be involved in training other staff.

Other Functions

Other tasks as assigned.

(The above statements are intended to describe the general nature and level of work being performed by people assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.)

Employment Qualifications

Education: High School Diploma or equivalent is required. College coursework in Criminal Justice, Emergency Services, Public Safety, or related field preferred.

Experience: Prior experience in law enforcement, fire service, EMS, high volume customer service center, or emergency response dispatch experience is strongly preferred.

Other Requirements: Must pass a data entry/keyboarding test. Must be able to achieve and maintain LEIN processing status. Must pass criminal, credit, and other background checks as required by the County. CPR, EMD, or advanced first-aid training is preferred. A general knowledge of local streets and traffic patterns is preferred.

(The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.)

Requirements and Working Conditions

Physical Requirements

• Ability to work 12-hour shifts, to work overtime including mandatory overtime, to be available to work on scheduled days off and in the event of an emergency.
• Subjected to prolonged periods of sitting.
• Ability to walk, stand, bend, or lift/hold/carry objects found in an office environment.
• Ability to hear, communicate, and respond to co-worker and customer inquiries both in person and over the telephone, radio, and other communication devices.
• Ability to operate a PC/laptop and to enter & retrieve information from a computer.
• Ability to handle varying and often high levels of stress. Must be able to remain calm when others are panicked or afraid.

(This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the requirements listed above.)

Working Conditions

Normal work occurs in an office environment.

FLSA non-exempt

Updated February 2016

CCLP 911-2101

This position is benefited and is subject to the CCLP 911 NON SUPERVISORY GROUP CBA.

Ingham County offers a wide range of benefits to support you in your career. View the Benefits page for more information.