PUBLIC SAFETY - DISPATCHER I

Sparrow Health System; Lansing (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated Public Safety Operation Center Dispatchers to ensure a safe environment within healthcare settings. This role is crucial for monitoring security systems, responding to emergencies, and coordinating with first responders. Ideal candidates will possess strong communication and problem-solving skills, along with relevant certifications. Join a forward-thinking organization that values safety and professionalism, offering opportunities for growth and development in a dynamic healthcare environment.

Qualifications

• Associates Degree or High School Diploma with relevant experience in healthcare security.
• Certification in verbal de-escalation and Basic 911 telecommunications.

Responsibilities

• Maintain safety and security for caregivers, patients, and visitors.
• Monitor emergency calls and dispatch appropriate responses.
• Control access to properties and document hospital activity.

Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Proficiency with Security Technology

Self-Defense

Crisis Intervention

Education

Associates Degree in a relevant field

High School Diploma/GED with relevant experience

Tools

CCTV

Alarm Systems

Access Control Systems

Dispatch Software

Job description

Refer Save Apply

Job ID: 48969

Positions Location: Lansing, MI

Job Description

General Purpose of Job: To provide a safe, secure, and orderly environment so that quality, compassionate, accessible healthcare services can be provided without undue fear for personal safety and the safety of property. Public Safety Operation Center Dispatchers receive requests for security, police assistance, security entrance services, parking, and other types of assistance from the hospital, public, and Sparrow affiliates. They monitor cameras, alarm systems, calls for service, and dispatch as appropriate. Dispatchers serve as a vital link between the hospital and external first responders.

This job description covers the minimum essential duties assigned regularly. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership reserves the right to modify duties as needed.

1. Maintain a safe and secure environment and provide assistance to caregivers, patients, physicians, volunteers, and visitors.
2. Receive and analyze all hospital emergency and non-emergency calls.
3. Utilize security technologies and software, including CCTV, IP cameras, alarm systems, access control, ID badging, intercoms, radios, paging systems, and fire and medical gas monitoring.
4. Stay current with all Sparrow properties and security technologies to ensure proper response to dispatch calls.
5. Dispatch and coordinate responses to fire alarms, code pinks, chemical spills/leaks, and other emergencies.
6. Assist in disaster response, including setting up incident command, lockdown procedures, traffic management, and decontamination procedures.
7. Control and monitor access to Sparrow properties, including programming access, remote locking/unlocking, screening visitors, and monitoring off-site properties.
8. Document hospital activity and calls in dispatch software, assign reports, and track use of restraint devices and forensic patients.
9. Provide visitors with information and direct them appropriately within the health system, resolving issues like missing paperwork or incorrect building information.
10. Identify and utilize resources to assist those with language, visual, or hearing challenges.
11. Use LEIN and other systems to run checks on names, license plates, CPLs, and other investigations.
12. Serve as a role model by demonstrating Sparrow's ICARE values and respecting privacy and confidentiality.
13. Send mass communications when needed to inform caregivers of critical information.

Job Requirements

Education: Associates Degree in a relevant field or High School Diploma/GED with two years of relevant experience, preferably in healthcare security.

Licenses and Certifications: Valid MI Driver License, certification in verbal de-escalation, Basic 911 telecommunications, FEMA IS courses, LEIN, and security awareness training, all completed within specified timeframes.

Knowledge and Skills: Excellent communication, organizational, and problem-solving skills; ability to work independently and under pressure; proficiency with security technology and software; ability to perform self-defense and crisis intervention; knowledge of police procedures and laws; ability to maintain confidentiality and demonstrate professionalism; trustworthy with sensitive information.

Applicants with felony convictions or under indictment are disqualified. Must pass background checks and demonstrate proficiency regularly.

University of Michigan Health is an Equal Opportunity/Affirmative Action employer, considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

#LI-MA1

Job Family

Service/Support/Skilled Maintenance

Requirements:

Shift Variable, Part-time or Full-time, Benefit Eligible, Experience Level: New Grad