7B Stand Manager

Mic Glen; Shallotte (NC); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Quarterly bonus program

Job summary

Mic Glen is seeking a proactive Shift Lead in Shallotte, NC to oversee daily coffee stand operations, lead a 40+ member team, and ensure efficient service with strong cost controls. The role involves coaching, scheduling, inventory oversight, and strict adherence to health and safety standards.

You will drive customer satisfaction, mentor staff, and implement directives from management while managing cash handling and ensuring timely, friendly service during peak hours.

Qualifications

• Proven leadership in a fast-paced setting with 40+ team members.
• Ability to manage schedules while meeting budgeted labor costs.
• Strong customer service orientation and coaching skills.
• Experience with cash handling and deposits.
• Capable of passing a background check and possessing a valid driver’s license.

Responsibilities

• Lead a shift with Brewista and Shift Lead duties and skill sets.
• Maintain wait times, cleanliness, and positive customer interactions.
• Provide regular feedback to team members on performance.
• Create weekly shift schedules within budget and staff needs.
• Order inventory and manage costs to reduce waste.
• Ensure cash handling accuracy and deposits for the stand.
• Escalate to district coach when needed and train staff.
• Uphold health and safety requirements and standards.
• Develop future leaders and delegate tasks effectively.
• Communicate directives from upper management promptly.
• Hire, fire, and disciplinary actions related to shift leads and baristas.

Skills

Leadership

Customer service

Team scheduling

Cash handling

Safety compliance

Problem solving

Communication

Staff development

Tools

Microsoft Office Suite

Email

Job description

Job Details

Location: 7B 715 - Shallotte, NC 28470

Base pay: starts at $52,000 annually.

Other pay: Quarterly bonus program.

Responsibilities and Duties

• Must become proficient in all Brewista and Shift Lead duties and skill sets
• Maintains excellent wait times, cleanliness, and customer interactions through training, coaching, and encouragement
• Provides regular feedback to each team member on strengths and areas of growth
• Works with their crew’s needs and availability to create a weekly shift schedule, maintaining budgeted cost of labor while ensuring quick wait times and short lines
• Tracks and orders necessary inventory, small wares, parts, and equipment, while maintaining a low cost of goods sold through eliminating waste and accurate counting
• Ensures appropriate cash handling, deposits, and change for their stand
• Works in a self‑sufficient manner and involves the district coach, when the situation requires
• Ensure crew is knowledgeable and meeting all health and safety requirements
• Is always developing new leaders to step into future roles
• Promptly implements and communicates directives from upper management
• Thoughtfully delegates tasks to their leadership team and Brewistas to facilitate efficiency and appropriate development
• Responsible for hiring, firing and disciplinary actions related to the shift leads and baristas

Qualifications

• Can create and maintain genuine, uplifting interactions with strangers for up to two minutes at a time
• Can work carefully and quickly with hot water and coffee, glass bottles, and dairy products
• Can work outside for prolonged periods, regardless of weather conditions
• Can lift up to 50lbs
• Can stand comfortably for hours at a time
• Can climb a ladder and use a stepladder
• Can stand, sit, bend, kneel, twist, and squat as necessary to stock and clean in the stand
• Can safely walk in between and around cars in the drive‑thru line
• Can quickly and cleanly operate any position in the stand during peak hours
• Can maintain awareness of the shift’s operations while working a position
• Can assertively and graciously confront their coworkers to address operational, procedural, or cultural issues
• Can adapt to problems and implement solutions during stressful situations
• Effectively manages multiple projects and deadlines
• Can effectively lead and direct multiple personality types under pressure
• Has proven leadership abilities in a fast‑paced environment with 40+ team members
• Familiar with Microsoft Office Suite and Email
• Must be able to pass a criminal background check
• Must have and keep a valid driver’s license