Stand Manager (7B)

Kindness Crew 7 Brew; Rock Hill (SC); On-site; USD 42,000 - 60,000; Full time

Job summary

7 Brew Coffee in Rock Hill, SC is seeking a Stand Manager to lead daily operations, coach a 40+ person team, and uphold service standards. You will manage schedules, training, inventory and cash handling while ensuring health and safety requirements are met.

The role calls for strong leadership, frontline coaching, and the ability to adapt to high-paced shifts, with a focus on reducing wait times and maintaining quality customer interactions.

Qualifications

• Proven leadership abilities in a fast-paced environment.
• Strong coaching and development of a large team.
• Experience creating weekly shift schedules and managing labor.
• Excellent customer service and communication skills.
• Comfort with inventory, cash handling and health standards.

Responsibilities

• Proficient in Brewista and Shift Lead duties and skills.
• Maintain wait times, cleanliness and customer interactions through training.
• Provide regular feedback to team on strengths and growth areas.
• Create weekly shift schedules balancing labor costs and service speed.
• Track and order inventory, small wares and equipment to reduce waste.
• Manage cash handling, deposits and change for the stand.
• Facilitate team meetings and development for Shift Leads and Brewistas.
• Own solutions and escalate as needed with upper management.
• Develop new leaders for current and future roles.
• Implement directives from upper management and delegate tasks.
• Ensure crew meets health requirements and safety standards.

Skills

Leadership

Customer Service

Scheduling

Inventory Management

Training & Coaching

Problem Solving

Multi-tasking

Cash Handling

Health & Safety

Team Development

Microsoft Office

Tools

Microsoft Office

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Stand Manager Job Description

SUMMARY

The Manager assumes full responsibility for their location's growth, profitable operation and the preservation of 7 Brew's culture, mission statement, and values. The Manager is the leader of their crew and maintains genuine connections with them and the unique nuances of business at their stand(s). In addition to scheduled shifts, the Manager is expected to coach, train, perform admin duties, and oversee operations. The Manager reports to their District Manager.

RESPONSIBILITIES AND DUTIES

• Must be proficient in all Brewista and Shift Lead duties and skill sets
• Maintains excellent wait times, cleanliness, and customer interactions through training, coaching, and encouragement
• Provides regular feedback to each team member on strengths and areas of growth
• Works with their crew's needs and availability to create a weekly shift schedule, maintaining a low cost of labor while ensuring quick wait times and short lines
• Tracks and orders necessary inventory, small wares, parts, and equipment, while maintaining a low cost of goods sold through eliminating waste and accurate counting
• Ensures appropriate cash handling, deposits, and change for their stand
• Facilitates team bonding and development through regular meetings and events for their Shift Leads and Brewistas, in both one-on-one and group contexts
• Takes ownership of solutions, whether through solving the problem themselves or looping in an approved partner or vendor
• Ensure crew is knowledgeable and meeting all health requirements.
• Is always developing new leaders to step into upcoming roles, regardless of current or future needs
• Promptly implements and communicates directives from upper management
• Thoughtfully delegates tasks to their leadership team and Brewistas to facilitate efficiency and appropriate development

WORK SCHEDULE REQUIREMENTS

• Works a flexible schedule, which can include early mornings (5 a.m.) and late nights (11:30 p.m.)
• Visits the stand outside of scheduled shifts to coach, observe, train, and perform administrative duties
• Regularly works weekends and is available to work holidays, if necessary
• Is always available by phone or in person to promptly address any needs at the stand

SKILLS AND QUALIFICATIONS

• Can create and maintain genuine, uplifting interactions with strangers for up to two minutes at a time
• Can work carefully and quickly with hot water and coffee, glass bottles, and dairy products
• Can work outside for prolonged periods, regardless of weather conditions
• Can lift up to 50lbs
• Can stand comfortably for hours at a time
• Can climb a ladder and use a stepladder
• Can stand, sit, bend, kneel, twist, and squat as necessary to stock and clean in the stand
• Can safely walk in between and around cars in the drive thru line
• Can safely use a utility knife
• Can quickly and cleanly operate any position in the stand during peak hours
• Can maintain awareness of the shift's operations while working a position
• Can assertively and graciously confront their friends to address operational, procedural, or cultural issues
• Can adapt to problems and implement solutions during stressful situations
• Effectively manages multiple projects and deadlines
• Can effectively lead and direct multiple personality types under pressure
• Has proven leadership abilities in a fast-paced environment with 40+ team members
• Beginner-level proficiency in Microsoft Office Suite

This position is currently accepting applications.