7B Stand Manager

Mic Glen; Oakdale (NC); On-site; USD 46,800 - 57,200; Full time

Benefits offered by this job

Quarterly bonus program

Job summary

Mic Glen is looking for energetic individuals to join our team in Oakdale, North Carolina. As a Brewista and Shift Lead, you'll be responsible for maintaining our commitment to exceptional service and cultivating a positive atmosphere for our customers.

Your role will involve training and managing staff, ensuring a quick service experience, and overseeing the daily operations of our coffee drive-thru. If you have strong leadership skills and a passion for coffee, we want to hear from you.

Qualifications

• Ability to create genuine interactions with customers.
• Must work reliably with hot water, glass bottles, and dairy.
• Must lift up to 50 lbs and stand for long periods.

Responsibilities

• Ensure excellent customer service and efficiency while training.
• Manage inventory and maintain cost of goods.
• Delegate tasks and develop leadership among crew.

Skills

Customer service

Leadership

Problem-solving

Time management

Adaptability

Tools

Microsoft Office Suite

Job description

Job Details

Job Location: 7B 22 - Fayetteville NC - Raeford Rd - Fayetteville, NC 28303

Base pay starts at $52,000 annually.

Other pay: Quarterly bonus program.

About 7 Brew

7 Brew is so much more than just a coffee stand. It’s the concept of cultivating kindness and joy with every drink – through our service, speed, quality, energy and atmosphere. It’s contagious and it’s changing the drive‑thru coffee industry. We’re always looking for go‑getters with a love of coffee and people.

Responsibilities and Duties

• Must become proficient in all Brewista and Shift Lead duties and skill sets.
• Maintains excellent wait times, cleanliness, and customer interactions through training, coaching, and encouragement.
• Provides regular feedback to each team member on strengths and areas of growth.
• Works with their crew’s needs and availability to create a weekly shift schedule, maintaining budgeted cost of labor while ensuring quick wait times and short lines.
• Tracks and orders necessary inventory, small wares, parts, and equipment, while maintaining a low cost of goods sold through eliminating waste and accurate counting.
• Ensures appropriate cash handling, deposits, and change for their stand.
• Works in a self‑sufficient manner and involves the district coach when the situation requires.
• Ensure crew is knowledgeable and meeting all health and safety requirements.
• Is always developing new leaders to step into future roles.
• Promptly implements and communicates directives from upper management.
• Thoughtfully delegates tasks to their leadership team and Brewistas to facilitate efficiency and appropriate development.
• Responsible for hiring, firing and disciplinary actions related to the shift leads and baristas.

Qualifications

• Can create and maintain genuine, uplifting interactions with strangers for up to two minutes at a time.
• Can work carefully and quickly with hot water and coffee, glass bottles, and dairy products.
• Can work outside for prolonged periods, regardless of weather conditions.
• Can lift up to 50 lbs.
• Can stand comfortably for hours at a time.
• Can climb a ladder and use a stepladder.
• Can stand, sit, bend, kneel, twist, and squat as necessary to stock and clean in the stand.
• Can safely walk in between and around cars in the drive‑thru line.
• Can quickly and cleanly operate any position in the stand during peak hours.
• Can maintain awareness of the shift’s operations while working a position.
• Can assertively and graciously confront their coworkers to address operational, procedural, or cultural issues.
• Can adapt to problems and implement solutions during stressful situations.
• Effectively manages multiple projects and deadlines.
• Can effectively lead and direct multiple personality types under pressure.
• Has proven leadership abilities in a fast‑paced environment with 40+ team members.
• Familiar with Microsoft Office Suite and Email.
• Must be able to pass a criminal background check.
• Must have and keep a valid driver’s license.