7683 Service Desk Support Analyst

Info Origin Inc; Nashville (TN); On-site; USD 34,000 - 41,000; Full time

Job summary

Info Origin Inc. is seeking a Service Desk Support Analyst for an onsite contract role in Nashville. The candidate will handle IT call center tasks, manage Active Directory and ticketing, and assist with iOS deployments and printers.

Experience with MS Teams, VPN, RDP, ServiceNow, and remote support is preferred. Ability to lift up to 50 pounds and to work in a fast-paced environment is required.

Qualifications

• IT Call Center Experience preferred.
• Able to handle call volume of up to 30 calls per day.
• Must be able to lift at least 50 pounds.

Responsibilities

• Printer Administration and Troubleshooting - Server Print Queue, and local Queues.
• Active Directory Management: navigate OUs, reset passwords, unlock accounts.
• iOS Management, Support, and Deployment: setting up new phones/iPads, resetting iTunes accounts.
• MS Teams and Cisco Presence video solutions administration.
• Remote support via MSRA, RDP, and VPN connectivity.
• Ticket management and ticket assignment in ServiceNow.

Skills

IT Call Center Experience

Call volume management

Remote support

Tools

Active Directory Management

ServiceNow

MS Teams

RDP

VPN

Cisco Presence video solutions

Printer administration

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

7683 Service Desk Support Analyst

2 days ago Requisition ID: 2283

Salary Range: $25.00 To $30.00 Hourly

Position: Service Desk Personnel

Position Type: Contract.

Work Mode: Onsite.

Must be able to lift at least 50 pounds.

IT Call Center Experience preferred

Able to handle call volume of up to 30 calls per day.

Printer Administration and Troubleshooting - Server Print Queue, and local Queues

Active Directory Management

Able to navigate Different OUs

Able to look up attributes

Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

Setting up new phones/Ipads

Resetting iTunes accounts

MS Teams

Cisco Presence video solutions

Internal vs external

VPN

LTE

Wifi

Application Troubleshooting

Compatibility settings

Remote support

MSRA

RDP

TEAMs

Hardware Deployment

ServiceNow

Ticket management

Ticket assignment