Service Desk Personnel

Expedite Talent Solutions; Nashville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Expedite Talent Solutions is seeking an IT support professional in Nashville, TN for onsite help desk and systems support. The role covers电话-based customer assistance, printer and device management, and collaboration tools setup.

The ideal candidate will handle AD tasks, iOS device deployment, and remote support with VPN and conferencing platforms. Onsite work location is at 312 Rosa Parks Ave, with opportunities to contribute to IT operations.

Qualifications

• Experience in IT help desk or call center environments.
• Familiar with Active Directory and account management.
• Experience with iOS management and device enrollment.
• Proficient with video conferencing platforms (WebEx, MS Teams).
• Experience with remote support and VPN.

Responsibilities

• Handle call volume up to 30 calls per day.
• Provide printer administration and troubleshooting.
• Manage Active Directory including password resets.
• Set up and support iOS devices (phones/tablets).
• Support and deploy video conferencing tools (WebEx, MS Teams).
• Troubleshoot network issues including VPN and Wi‑Fi.
• Troubleshoot application access and permissions.
• Provide remote support via RDP, TEAMs, WebEx.
• Deploy and manage hardware as needed.
• Use ServiceNow for ticket creation and assignment.

Skills

IT Help Desk

Customer service

Remote support

Printer support

Active Directory

iOS management

Video conferencing

Network troubleshooting

Application troubleshooting

Tools

ServiceNow

RDP

WebEx

MS Teams

VPN clients

Job description

JOB TITLE: [Job Title]

JOB TYPE: [Contract / Contract-to-Hire / Direct Hire / Full-Time / Part-Time]

LOCATION: [City, State ZIP]

WORK ARRANGEMENT: [Remote / Hybrid / Onsite]

CONTRACT DURATION: [Duration, if applicable]

COMPENSATION: [Pay Rate / Salary Range]

Max bill rate is ***/hr***

Work Location: 312 Rosa Parks Avenue Nashville, TN 37243

Must be able to lift at least 50 pounds.

This Requisition Is Being Reopened For Additional Candidate Submissions

IT Call Center Experience Preferred

• Able to handle call volume of up to 30 calls per day.

People/Customer Service Skills Required

Printer Administration and Troubleshooting

• Server Print Queue, and local Queues

Active Directory Management

• Able to navigate Different OUs
• Able to look up attributes
• Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

• Setting up new phones/Ipads
• Resetting iTunes accounts
• Resetting network settings
• Backup/Restore device data

Video Conferencing

• Cisco WebEx
• MS Teams
• Cisco Presence video solutions

Network troubleshooting

• Internal vs external
• VPN
• LTE
• Wifi

Application Troubleshooting

• Account permission
• Compatibility settings
• Browser vs installed

Remote support

• MSRA
• RDP
• TEAMs
• Webex

Hardware Deployment

ServiceNow

• Ticket management
• Ticket assignment

EQUAL EMPLOYMENT OPPORTUNITY:

Expedite Talent Solutions, LLC. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply.