Tier I Tech Support (On-site)

Santa Clara Development Corporation; Espanola (NM); On-site; USD 45,000 - 65,000; Full time

Job summary

Santa Clara Development Corporation is seeking an IT Support Staff to help prioritize and resolve daily IT issues. You will monitor systems, update documentation, and assist in deploying and maintaining workstation environments.

The role requires an Associate degree in IT/CS or MIS and relevant certifications, with on-call shifts and potential irregular hours as needed.

Qualifications

• Associate degree in IT/CS/Engineering or MIS or equivalent.
• CompTIA A+, Network+, Security+ certifications required or in progress.
• Microsoft, Cisco or VMware certifications are a plus.

Responsibilities

• Assist in prioritizing and verifying completion of IT support and tickets.
• Assist in developing and maintaining support procedures and technical docs.
• Perform daily monitoring of systems, logs, and application health.
• Contribute to installation, deployment, and maintenance of workstation environments.
• Maintain patches and security updates to comply with standards.
• Be part of the on-call schedule to support high-priority issues.
• Respect attendance and cleanliness standards; perform other duties as assigned.
• Participate in after-hours on-call schedule and occasional irregular hours.

Education

Associate degree in IT/CS/Engineering/MIS

CompTIA A+

CompTIA Network+

CompTIA Security+

Microsoft / Cisco / VMware certifications (plus)

Tools

VMware

Microsoft technologies

Cisco networking

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

6 days ago Requisition ID: 1376

SUMMARY:

Responsible for contributing to the successful prioritization and completion of daily Information Technology functions and support. Ensure optimum service quality for existing environments; continued innovation, evaluation, and adoption of new technology solutions; guarantee satisfaction in accordance with the department’s and Company’s high standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

• Assist in prioritizing and verifying completion of all Information Technology support and managed services tickets; ensuring the Information Technology department provides immediate support and prompt resolution to issues.
• Assist in developing and maintaining support procedures.
• Assist in developing and maintaining technical documentation for all production systems and active projects within the enterprise.
• Perform daily preventive monitoring; verifying the integrity and availability of systems & applications, databases, systems, and/or key processes; reviewing system and application logs when necessary.
• Contribute in the installation, deployment, maintenance, and/or rebuilding of existing workstation environments. Configure hardware and peripherals, services, settings, profiles, storage, security access, etc. in accordance with department policies and procedures.
• Maintain patches and security updates on a regular basis and upgrade systems, applications, tools, and utilities to ensure the department follows established compliance and standards guidelines.
• Required to be a part of the on-call schedule to support, troubleshoot and resolve high priority issues.
• Keep all areas clean and sanitized as directed.
• Responsible for maintaining a consistent, regular attendance record.
• Help keep areas clean and sanitized as directed
• Perform other duties as assigned.
• 24 X 7 / 365 a year business setting. Shift work required. Must be willing to rotate, extend, and irregular schedules as required. Required to work weekends, holidays, and overtime. May be required to work odd hours to accommodate projects, system maintenance, critical issues, emergencies, etc.
• Participate in the regular on-call after hours IT support schedule.

EDUCATION / EXPERIENCE:

Associate degree in Information Technology, Computer Science, Engineering, Management Information Systems, or equivalent; minimum of one to three (1-3) years related work experience; or an equivalent combination of education and work experience.

Relevant technical certifications: CompTIA A+, Network+, Security+ required at time of or during employment. Microsoft, Cisco, VMware, or other relevant industry certifications a plus.