Service Desk Personnel - Onsite

Software Technology, Inc.; Nashville (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Software Technology, Inc. in Nashville, TN is seeking an on-site Service Desk Personnel to support end users, manage device provisioning, and handle IT requests.

The role requires strong customer service skills, the ability to handle a call volume, and hands-on support for printers, AD, iOS devices, and video conferencing systems. You will deploy and support devices, troubleshoot network and application issues, manage tickets in ServiceNow, perform remote support via RDP/Teams/Webex, and assist

Qualifications

• IT call center experience preferred.
• People/customer service skills required.
• Ability to handle call volume up to 30 calls per day.
• Must be able to lift up to 50 pounds.

Responsibilities

• Printer administration and troubleshooting, including print queues.
• Active Directory management and OU navigation, password resets.
• iOS management, deployment, and device setup.
• Video conferencing support for WebEx, MS Teams, Cisco Presence.
• Network troubleshooting including VPN, WiFi, LTE.
• Application troubleshooting and permission issues.
• Remote support via MSRA, RDP, Teams, Webex.
• Hardware deployment and ServiceNow ticket management.

Skills

Customer service

Call center experience

Strong communication

End-user support

Tools

Active Directory

iOS management

Video conferencing tools

ServiceNow

Remote support (RDP)

Network troubleshooting

Printer administration

Job description

Role: Service Desk Personnel - Onsite

Work Location: 312 Rosa Parks Avenue Nashville, TN 37243

Must be able to lift at least 50 pounds.

IT Call Center Experience preferred

• Able to handle call volume of up to 30 calls per day.

People/Customer Service skills required

Printer Administration and Troubleshooting

• Server Print Queue, and local Queues

Active Directory Management

• Able to navigate Different OUs
• Able to look up attributes
• Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

• Setting up new phones/Ipads
• Resetting iTunes accounts
• Resetting network settings
• Backup/Restore device data

Video Conferencing

• Cisco WebEx
• MS Teams
• Cisco Presence video solutions

Network troubleshooting

• Internal vs external
• VPN
• LTE
• Wifi

Application Troubleshooting

• Account permission
• Compatibility settings
• Browser vs installed

Remote support

• MSRA
• RDP
• TEAMs
• Webex

Hardware Deployment

ServiceNow

• Ticket management
• Ticket assignment