3rd Shift Operations Lead — Secure IT & Incident Response

Leidos; Virginia (MN); On-site; USD 73,000 - 133,000; Full time

Job summary

Leidos is seeking an Operations Shift Lead for 3rd shift (10PM to 6AM) to join the CESO effort in Arlington, VA. The role is 100% on-site, overseeing monitoring, incident triage, and coordination across teams to ensure SLAs are met.

The ideal candidate holds a TS/SCI clearance, DoD 8750 IAT II certification (Security+ce or equivalent), and has strong expertise in ITIL processes, monitoring tools, and NOC/SOC operations.

Qualifications

• Bachelor’s degree and 4+ years of related experience in Windows or Linux server environments.
• Active TS/SCI security clearance required.
• DoD 8750 certification at least IAT level II (e.g., Security+ce).
• May be required to obtain CI Poly in future.
• Comfortable working 24×7 shifts (nights, weekends, holidays).
• Experience leading an operations team or as a senior escalation point.
• Excellent communication and incident coordination skills.
• Strong decision-making under pressure while leading a small team during outages.
• Experience with monitoring tools such as SolarWinds or Splunk.
• Knowledge of ITIL Incident, Problem, and Change Management.
• Experience with ticketing systems like ServiceNow or Jira.
• Strong understanding of DNS, DHCP, VPNs, routing, and switching.
• Familiarity with Windows/Linux infrastructure and cloud environments.
• Hands-on IT Cybersecurity, Network Operations, or Windows Server administration.

Responsibilities

• Lead and coordinate operations tasks during assigned shifts.
• Monitor network, servers, applications, and infrastructure for outages and performance issues.
• Own incident triage, escalation, and resolution through closure.
• Coordinate with network, systems, security, application, and vendor teams.
• Ensure adherence to SLAs, escalation procedures, and runbooks.
• Review alerts for trends, recurring problems, and improvements.
• Conduct shift handovers and maintain operational documentation.
• Mentor and provide technical guidance during complex incidents.
• Prepare incident reports, shift summaries, and operational metrics.
• Participate in major incident management and post-incident reviews.

Skills

Incident management

Monitoring

ITIL processes

DNS/DHCP/VPN

Windows/Linux admin

Team leadership

24x7 shift leadership

Communication

Risk-based decision making

Cybersecurity

Education

Bachelor's degree

Tools

SolarWinds

Splunk

ServiceNow

Jira

Job description

Leidos is seeking an Operations Shift Lead for 3rd shift (10PM to 6AM) to join the CESO effort in Arlington, VA. The role is 100% on-site, overseeing monitoring, incident triage, and coordination across teams to ensure SLAs are met.

The ideal candidate holds a TS/SCI clearance, DoD 8750 IAT II certification (Security+ce or equivalent), and has strong expertise in ITIL processes, monitoring tools, and NOC/SOC operations.