Operations Shift Lead

Via Logic LLC; Arlington (VA); On-site; USD 73,000 - 133,000; Full time

Job summary

Leidos seeks an Operations Shift Lead for the 10PM–6AM shift in Arlington, VA, on-site. You will oversee day-to-day operations, incident response, and coordination across networks, servers, and applications within a secure SWS environment.

The role emphasizes leadership during outages and rapid problem resolution. Ideal candidates have a TS/SCI clearance, DoD 8750 IAT II certification (Security+ CE), and 4+ years in Windows/Linux operations.

Qualifications

• Bachelor's degree or higher and 4+ years of related experience with Windows or Linux servers.
• Active TS/SCI security clearance required.
• DoD 8750 certification at least IAT level II (e.g., Security+ CE).
• Potential for CI Poly in the future.
• Comfort with 24x7 night, weekend and holiday shifts.
• Experience leading an operations team or senior escalation role.
• Strong communication and incident coordination skills.
• Ability to make independent risk-based decisions during outages.
• Experience with monitoring tools such as SolarWinds or Splunk.
• Knowledge of ITIL processes: Incident, Problem, Change Management.
• Experience with ticketing systems like ServiceNow or Jira.
• Understanding of DNS, DHCP, VPNs, routing, and switching.
• Familiarity with Windows/Linux infrastructure and cloud environments.
• Hands-on experience in IT Cybersecurity, Network Operations, or Windows Server administration.

Responsibilities

• Lead and coordinate operations tasks during assigned shifts.
• Oversee monitoring of networks, servers, apps, and infra for outages and performance.
• Own incident triage, escalation, and resolution through closure.
• Coordinate with network, systems, security, app, and vendor teams.
• Ensure adherence to SLAs and runbooks; manage escalation procedures.
• Review alerts for trends and potential improvements.
• Conduct shift handovers and maintain documentation.
• Mentor and guide during complex incidents.
• Prepare incident reports, shift summaries, and operational metrics.
• Participate in major incident management and post-incident reviews.

Skills

TS/SCI clearance

Incident coordination

24x7 shift support

Team leadership

Decision making under pressure

Monitoring tools

DNS/DHCP/VPN

Windows/Linux

Security+ or equivalent

Education

Bachelor's degree

Tools

SolarWinds

Splunk

ServiceNow

Jira

Job description

We are currently seeking an Operations Shift Lead 3rd shift (10PM to 6AM) to join the Compartmented Enterprise Services Office (CESO) effort. This program is establishing a modern secure web service (SWS) operation as part of a state-of-the-art, highly automated platform capable of supporting a rapidly expanding customer population. By leading day to day operations activities and incident response for assigned shift.

This position is based in Arlington, VA and is 100% on-site.

Primary Responsibilities

• Lead and coordinate operations tasks during assigned shifts.
• Oversee Monitoring of network, servers, applications, and infrastructure for outages and performance issues.
• Own incident triage, escalation, and resolution through closure.
• Coordinate with network, systems, security, application, and vendor teams.
• Ensure adherence to SLAs, escalation procedures, and operational runbooks.
• Review alerts and incidents for trends, recurring problems, and potential improvements.
• Conduct shift handovers and maintain accurate operational documentation.
• Mentor and provide technical guidance during complex incidents.
• Prepare incident reports, shift summaries, and operational metrics.
• Participate in major incident management and post-incident reviews.

Basic Qualifications

• Bachelor's degree and 4+ years of overall related experience with a Windows or Linux server environment. Additional experience, education and training may be considered in lieu of degree
• An active TS/SCI security clearance is required for this position.
• Currently possess DoD 8750 certification at least IAT level II, e.g Security+ce.
• Candidate may be asked to obtain CI Poly in future
• Comfortable working 24×7 shifts, including nights, weekends, and holidays.
• Previous experience leading an operations team or acting as a senior escalation point.
• Excellent communication and incident coordination skills.
• Strong decision-making under pressure. Must be able to make independent risk based decisions while leading a small team during outages.
• Experience with monitoring tools such as SolarWinds, Splunk, or equivalent
• Strong troubleshooting and root-cause analysis skills.
• Working knowledge of ITIL processes, particularly Incident, Problem, and Change Management.
• Experience with ticketing systems such as ServiceNow, Jira, or similar.
• Strong understanding of DNS, DHCP, VPNs, routing, switching
• Familiarity with Windows/Linux infrastructure and cloud environments.
• Hands on experience in IT Cybersecurity, Network Operations, or Windows Server administration.

Preferred Qualifications

• Prior experienced with DISA and DISA’s support to mission partners
• TS/SCI w/CI Poly Preferred
• Previous shift-lead or team-lead experience in a DoD, military, or cleared NOC/SOC environment
• Experience refining shift SOPs, playbooks, or escalation procedures based on operational trends

Pay Range

Pay Range $73,450.00 - $132,775.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.