Operations Shift Lead

Koitecc Solutions; Arlington, Northern (VA, KY); Hybrid; USD 73,000 - 133,000; Full time

Job summary

Leidos is seeking an Operations Shift Lead for the 3rd shift (10 PM–6 AM) based in Arlington, VA. You will lead day-to-day operations, oversee monitoring, incident triage, and coordination across network, systems, security, and vendor teams.

Responsibilities include maintaining SLAs, creating shift summaries and performance metrics, and mentoring staff during complex incidents. A TS/SCI clearance and DoD 8750 IAT II certification are required now or in the future.

Qualifications

• Bachelor's degree with 4+ years of related experience in Windows or Linux server environments.
• Active TS/SCI clearance required.
• DoD 8750 IAT level II certification (e.g., Security+ CE).
• May be asked to obtain CI Poly in future.
• Willingness to work 24×7 shifts including nights, weekends, holidays.
• Experience leading an operations team or senior escalation point.
• Excellent communication and incident coordination skills.
• Strong decision-making under pressure in outages.
• Experience with monitoring tools (SolarWinds, Splunk).
• Working knowledge of ITIL processes (Incident, Problem, Change).
• Experience with ticketing systems ServiceNow, Jira.
• Understanding of DNS, DHCP, VPNs, routing, switching.
• Familiarity with Windows/Linux infrastructure and cloud environments.
• Hands-on IT Cybersecurity, Network Operations, or Windows Server administration.

Responsibilities

• Lead and coordinate operations tasks during assigned shifts.
• Monitor network, servers, applications, and infrastructure for outages and performance.
• Own incident triage, escalation, and resolution through closure.
• Coordinate with network, systems, security, application and vendor teams.
• Ensure adherence to SLAs, escalation procedures, and operational runbooks.
• Review alerts for trends and recurring problems.
• Conduct shift handovers and maintain operational documentation.
• Mentor team during complex incidents.
• Prepare incident reports, shift summaries, and metrics.
• Participate in major incident management and post- incident reviews.

Skills

Communication

Incident coordination

Decision-making under pressure

Troubleshooting

Root-cause analysis

ITIL processes

Ticketing systems (ServiceNow/Jira)

Networking basics (DNS, DHCP, VPNs)

Windows/Linux administration

Cybersecurity / Network Operations

Education

Bachelor's degree

DoD 8750 IAT II certification (e.g., Security+ce)

Tools

SolarWinds

Splunk

ServiceNow

Jira

DNS/DHCP/VPN tools

Job description

We are currently seeking an Operations Shift Lead 3rd shift (10PM to 6AM) to join the Compartmented Enterprise Services Office (CESO) effort. This program is establishing a modern secure web service (SWS) operation as part of a state-of-the-art, highly automated platform capable of supporting a rapidly expanding customer population. By leading day to day operations activities and incident response for assigned shift.

This position is based in Arlington, VA and is 100% on-site.

Primary Responsibilities

• Lead and coordinate operations tasks during assigned shifts.
• Oversee Monitoring of network, servers, applications, and infrastructure for outages and performance issues.
• Own incident triage, escalation, and resolution through closure.
• Coordinate with network, systems, security, application, and vendor teams.
• Ensure adherence to SLAs, escalation procedures, and operational runbooks.
• Review alerts and incidents for trends, recurring problems, and potential improvements.
• Conduct shift handovers and maintain accurate operational documentation.
• Mentor and provide technical guidance during complex incidents.
• Prepare incident reports, shift summaries, and operational metrics.
• Participate in major incident management and post-incident reviews.

Basic Qualifications

• Bachelor's degree and 4+ years of overall related experience with a Windows or Linux server environment. Additional experience, education and training may be considered in lieu of degree
• An active TS/SCI security clearance is required for this position.
• Currently possess DoD 8750 certification at least IAT level II, e.g Security+ce.
• Candidate may be asked to obtain CI Poly in future
• Comfortable working 24×7 shifts, including nights, weekends, and holidays.
• Previous experience leading an operations team or acting as a senior escalation point.
• Excellent communication and incident coordination skills.
• Strong decision-making under pressure. Must be able to make independent risk based decisions while leading a small team during outages.
• Experience with monitoring tools such as SolarWinds, Splunk, or equivalent
• Strong troubleshooting and root-cause analysis skills.
• Working knowledge of ITIL processes, particularly Incident, Problem, and Change Management.
• Experience with ticketing systems such as ServiceNow, Jira, or similar.
• Strong understanding of DNS, DHCP, VPNs, routing, switching
• Familiarity with Windows/Linux infrastructure and cloud environments.
• Hands on experience in IT Cybersecurity, Network Operations, or Windows Server administration.

Preferred Qualifications

• Prior experienced with DISA and DISA’s support to mission partners
• TS/SCI w/CI Poly Preferred
• Previous shift-lead or team-lead experience in a DoD, military, or cleared NOC/SOC environment
• Experience refining shift SOPs, playbooks, or escalation procedures based on operational trends

Pay Range

Pay Range $73,450.00 - $132,775.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.