Night Shift Operations Lead – Secure Web Services

Koitecc Solutions; Arlington, Northern (VA, KY); Hybrid; USD 73,000 - 133,000; Full time

Job summary

Leidos is seeking an Operations Shift Lead for the 3rd shift (10 PM–6 AM) based in Arlington, VA. You will lead day-to-day operations, oversee monitoring, incident triage, and coordination across network, systems, security, and vendor teams.

Responsibilities include maintaining SLAs, creating shift summaries and performance metrics, and mentoring staff during complex incidents. A TS/SCI clearance and DoD 8750 IAT II certification are required now or in the future.

Qualifications

• Bachelor's degree with 4+ years of related experience in Windows or Linux server environments.
• Active TS/SCI clearance required.
• DoD 8750 IAT level II certification (e.g., Security+ CE).
• May be asked to obtain CI Poly in future.
• Willingness to work 24×7 shifts including nights, weekends, holidays.
• Experience leading an operations team or senior escalation point.
• Excellent communication and incident coordination skills.
• Strong decision-making under pressure in outages.
• Experience with monitoring tools (SolarWinds, Splunk).
• Working knowledge of ITIL processes (Incident, Problem, Change).
• Experience with ticketing systems ServiceNow, Jira.
• Understanding of DNS, DHCP, VPNs, routing, switching.
• Familiarity with Windows/Linux infrastructure and cloud environments.
• Hands-on IT Cybersecurity, Network Operations, or Windows Server administration.

Responsibilities

• Lead and coordinate operations tasks during assigned shifts.
• Monitor network, servers, applications, and infrastructure for outages and performance.
• Own incident triage, escalation, and resolution through closure.
• Coordinate with network, systems, security, application and vendor teams.
• Ensure adherence to SLAs, escalation procedures, and operational runbooks.
• Review alerts for trends and recurring problems.
• Conduct shift handovers and maintain operational documentation.
• Mentor team during complex incidents.
• Prepare incident reports, shift summaries, and metrics.
• Participate in major incident management and post- incident reviews.

Skills

Communication

Incident coordination

Decision-making under pressure

Troubleshooting

Root-cause analysis

ITIL processes

Ticketing systems (ServiceNow/Jira)

Networking basics (DNS, DHCP, VPNs)

Windows/Linux administration

Cybersecurity / Network Operations

Education

Bachelor's degree

DoD 8750 IAT II certification (e.g., Security+ce)

Tools

SolarWinds

Splunk

ServiceNow

Jira

DNS/DHCP/VPN tools

Job description

Leidos is seeking an Operations Shift Lead for the 3rd shift (10 PM–6 AM) based in Arlington, VA. You will lead day-to-day operations, oversee monitoring, incident triage, and coordination across network, systems, security, and vendor teams.

Responsibilities include maintaining SLAs, creating shift summaries and performance metrics, and mentoring staff during complex incidents. A TS/SCI clearance and DoD 8750 IAT II certification are required now or in the future.