3rd Shift NOC Lead – 24/7 Incident & Ops

Koitecc Solutions; San Antonio (TX); On-site; USD 73,000 - 133,000; Full time

Benefits offered by this job

Competitive compensation

Health and Wellness programs

Income Protection

Paid Leave

Retirement

Job summary

Leidos is seeking an Operations Shift Lead for the 3rd shift (9PM–5AM) in San Antonio, TX. The role focuses on leading the CESO effort to maintain a secure, highly automated web service operation.

The successful candidate will oversee monitoring, incident triage, and coordination across network, systems, security, and vendor teams, ensuring SLA adherence and thorough post-incident reviews.

Qualifications

• Bachelor's degree in a related field or higher with 4+ years of relevant experience.
• Active TS/SCI clearance required.
• DoD 8750 IAT Level II certification (e.g., Security+ CE).
• Possibility to obtain CI Poly in future.
• Willingness to work 24x7 shifts, including nights, weekends and holidays.
• Experience leading an operations team or senior escalation role.
• Strong communication and incident coordination skills.
• Experience with ITIL Incident, Problem and Change Management.
• Experience with ticketing systems such as ServiceNow or Jira.

Responsibilities

• Lead and coordinate operations tasks during assigned shifts.
• Oversee monitoring of network, servers, applications, and infrastructure for outages and performance issues with incident triage and resolution.
• Coordinate with network, systems, security, application, and vendor teams.
• Ensure adherence to SLAs, escalation procedures, and operational runbooks.
• Review alerts and incidents for trends, recurring problems, and potential improvements.
• Conduct shift handovers and maintain accurate operational documentation.
• Mentor and provide technical guidance during complex incidents.
• Prepare incident reports, shift summaries, and operational metrics.
• Participate in major incident management and post-incident reviews.

Skills

Windows

Linux

Incident response

Shift leadership

ITIL processes

Communication

Decision making under pressure

Troubleshooting

DNS/DHCP/VPNs

Cloud environments

Education

Bachelor's degree

TS/SCI clearance

DoD 8750 IAT Level II

CI Poly (future)

Tools

SolarWinds

Splunk

ServiceNow

Jira

Job description

Leidos is seeking an Operations Shift Lead for the 3rd shift (9PM–5AM) in San Antonio, TX. The role focuses on leading the CESO effort to maintain a secure, highly automated web service operation.

The successful candidate will oversee monitoring, incident triage, and coordination across network, systems, security, and vendor teams, ensuring SLA adherence and thorough post-incident reviews.