NOC Shift Lead - Night Shift

Leidos; San Antonio (TX); On-site; USD 73,000 - 133,000; Full time

Benefits offered by this job

Health and Wellness programs

Income Protection

Paid Leave and Retirement

Job summary

Leidos in San Antonio, TX is seeking an Operations Shift Lead for 3rd shift (9 PM–5 AM) to manage the CESO operations on-site. You will lead tasks, monitor critical infrastructure, and coordinate with cross-functional teams to ensure SLA adherence.

This role requires a TS/SCI clearance, DoD 8750 IAT II, and experience guiding an on-call team through incidents. Excellent communication and risk-based decision making are essential to maintain secure, reliable service.

Qualifications

• Bachelor's degree and 4+ years in Windows or Linux server environments.
• Active TS/SCI clearance required.
• DoD 8750 IAT level II (Security+ce) or equivalent.
• Willing to obtain CI Poly in future.
• Willing to work 24x7 shifts, nights, weekends, holidays.
• Experience leading an operations team or senior escalation point.
• Strong incident coordination and communication skills.
• Decision-making under pressure during outages.
• Experience with monitoring tools such as SolarWinds or Splunk.
• Familiarity with ITIL processes (Incident/Problem/Change).

Responsibilities

• Lead and coordinate shift operations during assigned hours.
• Monitor networks, systems, applications for outages and performance.
• Triage, escalate, and resolve incidents to closure.
• Coordinate with network, security, and vendor teams.
• Maintain runbooks and shift documentation.
• Prepare incident reports and operational metrics.
• Participate in major incident reviews.
• Mentor junior staff during complex incidents.

Skills

Incident coordination

Network monitoring

Troubleshooting

Communication

Decision making

Leadership

Windows/Linux

SLA management

SolarWinds

Splunk

Education

Bachelor's degree

4+ years related experience

Tools

SolarWinds

Splunk

ServiceNow

Jira

DNS/DHCP/VPN

Windows/Linux servers

Job description

Description

We are currently seeking an Operations Shift Lead 3rd shift (9PM to 5AM) to join the Compartmented Enterprise Services Office (CESO) effort. This program is establishing a modern secure web service (SWS) operation as part of a state-of-the-art, highly automated platform capable of supporting a rapidly expanding customer population.

This position is based in San Antonio, TX and is 100% on-site.

Primary Responsibilities

• Lead and coordinate operations tasks during assigned shifts.
• Oversee Monitoring of network, servers, applications, and infrastructure for outages and performance issues. Own incident triage, escalation, and resolution through closure.
• Coordinate with network, systems, security, application, and vendor teams.
• Ensure adherence to SLAs, escalation procedures, and operational runbooks.
• Review alerts and incidents for trends, recurring problems, and potential improvements.
• Conduct shift handovers and maintain accurate operational documentation.
• Mentor and provide technical guidance during complex incidents.
• Prepare incident reports, shift summaries, and operational metrics.
• Participate in major incident management and post-incident reviews.

Basic Qualifications

• Bachelor's degree and 4+ years of overall related experience with a Windows or Linux server environment. Additional experience, education and training may be considered in lieu of degree
• An active TS/SCI security clearance is required for this position.
• Currently possess DoD 8750 certification at least IAT level II, e.g Security+ce.
• Candidate may be asked to obtain CI Poly in future
• Comfortable working 24×7 shifts, including nights, weekends, and holidays.
• Previous experience leading an operations team or acting as a senior escalation point.
• Excellent communication and incident coordination skills.
• Strong decision-making under pressure. Must be able to make independent risk based decisions while leading a small team during outages.
• Experience with monitoring tools such as SolarWinds, Splunk, or equivalent
• Strong troubleshooting and root-cause analysis skills.
• Working knowledge of ITIL processes, particularly Incident, Problem, and Change Management.
• Experience with ticketing systems such as ServiceNow, Jira, or similar.
• Strong understanding of DNS, DHCP, VPNs, routing, switching
• Familiarity with Windows/Linux infrastructure and cloud environments.
• Hands on experience in IT Cybersecurity, Network Operations, or Windows Server administration.

Preferred Qualifications

• Prior experienced with DISA and DISA’s support to mission partners
• TS/SCI w/CI Poly Preferred
• Previous shift-lead or team-lead experience in a DoD, military, or cleared NOC/SOC environment
• Experience refining shift SOPs, playbooks, or escalation procedures based on operational trends

#ceso

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $73,450.00 - $132,775.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

• competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave and Retirement

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.