3rd Shift Dispatcher – Road Service for 100+ Technicians

All Fleet Inc; Zion (IL); Sur place; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Paid Weekly

Benefits Package (Health, Dental, and,

401K and life insurance

2 weeks vacation time

Résumé du poste

All Fleet Inc in Zion, IL is seeking a full-time 3rd shift Dispatcher for a fleet of 100+ technicians, focusing on over-the-road repair. Industry or call center experience is required and the right candidate will excel at handling emergencies and coordinating with field units to get help on the road.

You will gather truck/trailer details, dispatch mobile technicians, track routes, and maintain logs while delivering strong customer service around the clock.

Qualifications

• Experience in call center or dispatch environments.
• Ability to coordinate with multiple departments.
• Experience in logistics or fleet management is a plus.
• Ability to work a 3rd shift.

Responsabilités

• Answer emergency and non-emergency calls and document important information.
• Respond to issues and coordinate with departments or field units.
• Plan efficient routes and use of techs to complete work.
• Operate and manage a multi-line telephone console system.
• Prioritize and organize calls according to urgency.
• Supervise the route and status of field units to prioritize their daily schedule.
• Maintain and update call logs, call records, and other important documentation.
• Communicate with technicians and customers.
• Investigate and resolve queries raised by national accounts.

Connaissances

Multi-tasking

Stress management

Communication skills

Organizational skills

Description du poste

All Fleet Inc in Zion, IL is seeking a full-time 3rd shift Dispatcher for a fleet of 100+ technicians, focusing on over-the-road repair. Industry or call center experience is required and the right candidate will excel at handling emergencies and coordinating with field units to get help on the road.

You will gather truck/trailer details, dispatch mobile technicians, track routes, and maintain logs while delivering strong customer service around the clock.