3D Printing Technical Support Specialist

Formlabs; Milwaukee (WI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Equity program

Comprehensive healthcare coverage

401K matching

Paid Parental Leave

Flexible Out of Office Plan

On-site lunches and snacks

Professional development opportunities

Unlimited 3D prints

Job summary

Formlabs is seeking a Customer Support Specialist in Milwaukee, Wisconsin. This role serves as the primary gateway for our customers, providing technical support and assistance through various channels. You will empower users by delivering reliable guidance and ensuring a positive experience.

The ideal candidate has over a year of customer service experience, strong communication skills, and a high school diploma. The annual salary for this position ranges between $40,000 and $52,000, along with an equity program and comprehensive benefits.

Qualifications

• 1+ years of customer service or hardware support experience.
• Strong written and verbal empathetic communication skills.

Responsibilities

• Accept and work on customer cases through email and phone.
• Log all contacts in cases and provide technical support.
• Dispatch replacement parts and provide guidance.

Skills

Customer service experience

Empathetic communication skills

Technical support experience

Education

High School degree or equivalent

Job description

Formlabs is seeking a Customer Support Specialist in Milwaukee, Wisconsin. This role serves as the primary gateway for our customers, providing technical support and assistance through various channels. You will empower users by delivering reliable guidance and ensuring a positive experience.

The ideal candidate has over a year of customer service experience, strong communication skills, and a high school diploma. The annual salary for this position ranges between $40,000 and $52,000, along with an equity program and comprehensive benefits.