Field Service Engineer - U.S.

3D Systems Corporation; Rock Hill (SC); Presencial; USD 41 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Paid time off

401(k) matching

Health, dental & vision

Global team

Innovative culture

Talent development

Employee engagement programs

Resumo da oferta

3D Systems Corporation in Rock Hill, SC seeks a Field Service Engineer to install, relocate, repair and perform preventative maintenance on 3D printer hardware at customer sites across the United States. This is a field-based role requiring travel and proximity to a major airport.

You will diagnose configurations, train customers on self-maintenance, and support the Service Manager with preventive tasks. The role offers competitive hourly pay, PTO, 401(k) matching and comprehensive health plans

Qualificações

• High school diploma required; technical AA preferred.
• 3+ years related field service experience.
• Troubleshoot, install, repair electronic systems with mechanical aptitude.
• Valid driver's license and clean driving record.

Responsabilidades

• Repair equipment at customer sites and verify warranty status.
• Analyze customer configurations, materials, and software.
• Assess customer ability to perform self-maintenance.
• Perform preventive maintenance as directed.
• Recognize the value of customers to 3D Systems.
• Support and improve customer experience with the CSE.

Conhecimentos

Field service

Troubleshooting

Customer relations

Communication

Driving license

Formação académica

High school diploma

Technical associate degree

Ferramentas

Diagnostic equipment

Industrial tooling

Automation software

Descrição da oferta de emprego

Description

About the Role

The Field Service Engineer ensures optimal operational performance of hardware related to 3D printers installed at customer locations. This role provides hands-on technical service including installation, relocation, repair, and preventative maintenance. This is a field-based position requiring travel to customer sites throughout the U.S. Must be located within 50 miles driving distance of a major airport.

What's In It For You!

• Competitive Compensation Package: $30.00-$36.00/hr. Our employees are the best part of our company. We want you to feel valued, appreciated, and included. Because of this, we make sure your hard work is recognized.
• Paid Leave (US ONLY): Enjoy time away from work with Company paid holidays and a flexible working schedule through our paid time off (PTO) policy. We are a Company that values you and makes sure you take time for yourself.
• 401(k): Prepare for a secure retirement with our 401k plan, which includes an employer matching contribution.
• Comprehensive Health & Wellness Plans: We offer a comprehensive benefit package that includes medical, dental and vision coverage, company-paid short-term and long-term disability insurance, as well as company-paid basic life insurance that supports you during your career with us. We believe that taking care of our employees is essential, and these benefits reflect our commitment to your health, security, and peace of mind.
• Global Team: With our state-of-the-art corporate headquarters in Rock Hill, South Carolina, our global team operates across more than 15 countries worldwide. Experience a workplace comprised of talented individuals who are passionate about serving our customers and each other.
• Innovative Culture: Innovation is at the heart of what we do! Since our founding in 1986 by Chuck Hull, the inventor of 3D printing, we have continuously pushed the boundaries of what is possible with additive manufacturing. When you join 3D, you will have the opportunity to work with cutting edge technology in an innovative and collaborative culture!
• Talent Development: At 3D Systems, we invest in talent programs to support employees with opportunities to grow, contribute, develop, and thrive in their careers.
• Connection & Engagement Opportunities: We strive to cultivate an environment where our diverse global workforce can connect and thrive. Our Employee Resource Group program, Employee Recognition program, and 3D Gives Back program, are just a few examples of how you will be empowered to build connections, celebrate wins, and make a meaningful impact.

What You'll Do

• Perform equipment repairs for customers, demonstrating familiarity with the warranty and contract status of each customer.
• Comprehend and analyze unique customer configurations, including materials and software.
• Assess customers' proficiency, capability, and willingness to perform self-maintenance.
• Execute preventive maintenance tasks as directed by the Service Manager.
• Recognize and appreciate the overall business value of customers to 3D Systems.
• Acknowledge the significance of the Customer Service Engineer's (CSE) role in enhancing customer experience.

Qualifications

What You Will Bring

• High school diploma required; AA degree from a technical school or related; Military training preferred
• 3+ years related experience preferred
• Proficient in troubleshooting, configuration, installation and repair of electronic systems and computers, as well as a solid mechanical aptitude
• knowledge of electro/mechanical device repair with attention to detail
• Requires skills in organization, problem solving, and customer relations
• Requires exceptional interpersonal and communication skills in the business environment and a commitment to professionally represent 3D Systems with its customers
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to work effectively and efficiently under tight deadlines with multiple interruptions
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Travel required; valid driver's license and clean driving record
• Ability to do the following on a frequent basis: climb, balance, stoop, kneel, crouch, reach, sit and talk. Tasks can include using equipment, which requires working with electrical hazards, high-power lasers and metal alloy powders, which, if handled incorrectly, can cause health hazards/injuries.
• Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently.
• High school diploma required; AA degree from a technical school or related; Military training preferred

3D Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, ethnicity, religion, sex, age, sexual orientation, genetic information, marital status, gender identity or national origin or because he or she is an individual with a disability or a disable veteran, Armed Forces service medal veteran (referred to collectively as "protected veterans"). The Company also provides applicants with equal employment opportunities without regard to pregnancy, childbirth, medical needs arising from pregnancy or childbirth, and related medical conditions including, but not limited to, lactation.

Primary Location

Primary Location: US-SC-Rock Hill

Work Locations

• USA-Offsite
• Work from Home Employee
• Rock Hill 29730

Travel

Yes, 75 % of the Time

Type of Position

Employee