3D Printer Field Service Engineer – Onsite Travel

3D Systems Corporation; United States; Sur place; USD 56 000 - 71 000; Plein temps

Résumé du poste

3D Systems Corporation seeks a Field Service Engineer to ensure optimal operation of 3D printers at customer sites across the central US region. The role involves on-site installation, relocation, repair, and preventative maintenance with travel to client facilities.

Ideal candidates will live within a commutable distance of southeast MI or Ohio. You will work hands-on, diagnose issues, and perform scheduled maintenance to minimize downtime while upholding safety standards and customer service

Qualifications

• High school diploma required; AA degree from a technical school or related.
• 3+ years related experience preferred.
• Proficient in troubleshooting, configuration, installation and repair of electronic systems and computers.
• Requires skills in organization, problem solving, and customer relations.
• Travel required; valid driver’s license and clean driving record.

Responsabilités

• Perform equipment repairs for customers, demonstrating familiarity with the warranty and contract status of each customer.
• Comprehend and analyze unique customer configurations, including materials and software.
• Assess customers' proficiency, capability, and willingness to perform self-maintenance.
• Execute preventive maintenance tasks as directed by the Service Manager.
• Recognize and appreciate the overall business value of customers to 3D Systems.
• Acknowledge the significance of the Customer Service Engineer's (CSE) role in enhancing customer experience.

Connaissances

Troubleshooting electronics

Installation and repair

Mechanical aptitude

Customer relations

Formation

High school diploma

AA degree (technical school)

Military training preferred

Description du poste

3D Systems Corporation seeks a Field Service Engineer to ensure optimal operation of 3D printers at customer sites across the central US region. The role involves on-site installation, relocation, repair, and preventative maintenance with travel to client facilities.

Ideal candidates will live within a commutable distance of southeast MI or Ohio. You will work hands-on, diagnose issues, and perform scheduled maintenance to minimize downtime while upholding safety standards and customer service