Case Manager-Supportive Housing

Women In Need, Inc. (Win); New York (NY); On-site; USD 30,000 - 43,000; Full time

Job summary

Women In Need, Inc. (Win) in New York, NY seeks a Case Manager - Supportive Housing to provide trauma‑informed case management for families in permanent supportive housing. The role aims to help families stabilize housing, build self‑sufficiency, and reach personal goals.

Responsibilities include intake within 48 hours, developing ILPs, crisis intervention, and connecting clients to benefits and community resources. Strong collaboration with housing partners is required.

Qualifications

• Bachelor's degree in social work, Human Services, Psychology, Sociology, or related field preferred with two years of relevant experience.
• Associate degree with three years direct client-facing human services experience.
• Experience in supportive housing, homeless services or family services.

Responsibilities

• Conduct comprehensive family assessments within 48 hours of program admission and complete intake documentation.
• Develop and monitor individualized service plans and ILPs for housing stability and self-sufficiency.
• Provide trauma-informed case management, crisis intervention, and counseling.
• Advocate for clients to access benefits, healthcare, education, employment programs, and community resources.
• Explain leases, tenant responsibilities, and financial management to prevent arrears.
• Monitor progress and document in CARES, Awards, and client charts.
• Collaborate with property managers and partners to support housing retention and funding requirements.

Skills

Trauma-informed care

Case management

Crisis intervention

Education

Bachelor's degree in social work / Human Services

Associate degree with 3 years direct client-facing experience

Job description

Case Manager - Supportive Housing

Help Families Achieve Long-Term Housing Stability

$26.37/Hour

$45,000-$48,000

THE ROLE

The Case Manager - Supportive Housing provides comprehensive, trauma-informed case management services to families residing in permanent supportive housing. This position plays a critical role in helping families maintain housing stability, strengthen self-sufficiency, and achieve personal, educational, employment, and financial goals.

What You Will Do

• Conduct comprehensive family assessments within 48 hours of program admission and complete all required intake documentation.
• Develop, implement, and monitor individualized service plans and Independent Living Plans (ILPs) that promote housing stability and long-term self-sufficiency.
• Provide ongoing case management, crisis intervention, counseling, and supportive services using trauma-informed and strengths-based practices.
• Advocate for clients and connect them to public benefits, healthcare, mental health services, education, employment programs, and community resources.
• Assist families in understanding lease agreements, tenant responsibilities, and financial management strategies to maintain housing and prevent rental arrears.
• Monitor client progress, conduct regular follow-up meetings, and maintain accurate documentation in CARES, Awards, the Uniform Client Chart, and other required systems.
• Collaborate with property managers, interdisciplinary teams, and community partners to support housing retention, recertification requirements, employment readiness, and overall family well-being.

Who You Will Be

• Bachelor's degree in social work, Human Services, Psychology, Sociology, or a related field preferred with two (2) years of relevant experience.

OR

• Associate degree with three (3) years of direct client-facing human services experience.
• Experience working with supportive housing, homeless services, family services, or related human services programs.
• Knowledge of trauma-informed care, housing retention strategies, and case management best practices.
• Experience working with diverse and vulnerable populations.
• Familiarity with public benefits systems, housing programs, and community resources.