Housing Case Manager — Full-Time & $20/hr

Switchpoint Inc; Saint George (UT); On-site; USD 23,000 - 32,000; Full time

Job summary

Friends of Switchpoint, a nonprofit serving those in poverty and homelessness in Utah, seeks a Housing Case Manager for a full-time, on-site role in St. George.

The position pays $20/hour and focuses on creating individualized housing plans, providing case management, and connecting clients to essential services. The role requires an Associate degree (Bachelor’s preferred), experience in housing or social services, trauma-informed practices, and strong organizational and advocacy skills.

Qualifications

• Experience working with low-income individuals or families, housing instability, homelessness, or crisis intervention.
• Case management experience in social services, housing, workforce development, or behavioral health preferred.
• Knowledge of trauma-informed, strengths-based, and client-centered practices.
• Strong documentation, organizational, and time-management skills.
• Ability to manage a high caseload in a fast-paced environment.
• Strong communication, problem-solving, and advocacy skills.
• Ability to remain calm and professional in crisis situations.
• Strong interpersonal skills with the ability to balance compassion, boundaries, and confidentiality.
• Knowledge of community resources.
• Flexible, adaptable, and collaborative work style.

Responsibilities

• Case Management & Client Services
• Conduct ongoing client assessments to identify housing barriers, needs, and strengths.
• Develop, implement, and monitor individualized housing stabilization and self-sufficiency plans.
• Provide ongoing case management, including regular client meetings, follow-ups, advocacy, and documentation.
• Support employment readiness, job search activities, training referrals, and workforce development as applicable.
• Coordinate housing-related services, including rental assistance, landlord communication, and housing stability planning.
• Connect clients to supportive services including childcare, transportation, healthcare, education, behavioral health, and community resources.
• Monitor client participation and progress toward program goals and outcomes.
• Maintain accurate and timely documentation in HMIS and all required agency systems.
• Collaborate with internal teams and external partners, including landlords, employers, community agencies, and service providers.
• Advocate for clients while maintaining professional boundaries and program integrity.
• Participate in case conferences, staff meetings, trainings, and clinical supervision.
• Ensure compliance with all agency, local, state, and federal policies and procedures.

Skills

Case management

Housing services knowledge

Trauma-informed practices

Documentation

Communication

Problem solving

Interpersonal skills

Conflict resolution

Advocacy

Time management

Education

Associate degree

Bachelor’s degree preferred

Tools

Microsoft Office

UHMIS

Case management databases

Job description

Friends of Switchpoint, a nonprofit serving those in poverty and homelessness in Utah, seeks a Housing Case Manager for a full-time, on-site role in St. George.

The position pays $20/hour and focuses on creating individualized housing plans, providing case management, and connecting clients to essential services. The role requires an Associate degree (Bachelor’s preferred), experience in housing or social services, trauma-informed practices, and strong organizational and advocacy skills.