340B Operations & Client Success Lead

Nuvem; United States; Remote; USD 95,000 - 130,000; Full time

Job summary

NuvemRx is seeking a Client Operations Lead to partner with Customer Success to translate strategy into execution for a portfolio of healthcare clients. You will drive 340B program outcomes, optimize workflows, and ensure successful implementations from kickoff to go-live.

In this role you will surface insights, coordinate across teams, and deliver measurable performance improvements that advance patient care and operational efficiency.

Responsibilities

• Support a portfolio of clients in achieving measurable 340B program outcomes
• Deliver performance insights and operational reporting that clearly show progress and opportunity
• Partner with Customer Success to execute against client goals and success plans
• Help translate client objectives into actionable workflows and improvements
• Lead and support client implementations from kickoff through go-live
• Manage timelines, milestones, and cross-functional coordination
• Ensure consistent execution across client workflows and operational processes
• Identify gaps in execution and drive resolution
• Analyze client data to identify trends, missed opportunities, and areas for improvement
• Drive referral capture optimization and workflow improvements
• Provide clear, actionable recommendations grounded in data
• Help clients improve both operational efficiency and financial performance
• Partner with Customer Success to monitor engagement, performance, and risk indicators
• Act as a responsive and knowledgeable partner for client needs and questions
• Support issue resolution with urgency and ownership

Job description

NuvemRx is seeking a Client Operations Lead to partner with Customer Success to translate strategy into execution for a portfolio of healthcare clients. You will drive 340B program outcomes, optimize workflows, and ensure successful implementations from kickoff to go-live.

In this role you will surface insights, coordinate across teams, and deliver measurable performance improvements that advance patient care and operational efficiency.