Client Operations Lead

Nuvem; United States; Remote; USD 95,000 - 130,000; Full time

Job summary

NuvemRx is seeking a Client Operations Lead to partner with Customer Success to translate strategy into execution for a portfolio of healthcare clients. You will drive 340B program outcomes, optimize workflows, and ensure successful implementations from kickoff to go-live.

In this role you will surface insights, coordinate across teams, and deliver measurable performance improvements that advance patient care and operational efficiency.

Responsibilities

• Support a portfolio of clients in achieving measurable 340B program outcomes
• Deliver performance insights and operational reporting that clearly show progress and opportunity
• Partner with Customer Success to execute against client goals and success plans
• Help translate client objectives into actionable workflows and improvements
• Lead and support client implementations from kickoff through go-live
• Manage timelines, milestones, and cross-functional coordination
• Ensure consistent execution across client workflows and operational processes
• Identify gaps in execution and drive resolution
• Analyze client data to identify trends, missed opportunities, and areas for improvement
• Drive referral capture optimization and workflow improvements
• Provide clear, actionable recommendations grounded in data
• Help clients improve both operational efficiency and financial performance
• Partner with Customer Success to monitor engagement, performance, and risk indicators
• Act as a responsive and knowledgeable partner for client needs and questions
• Support issue resolution with urgency and ownership

Job description

NuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations, with a suite of scalable solutions that integrate software, intelligence, and expert support to illuminate savings, expand access, and elevate patient care.

What We Are Looking For

At NuvemRx, we hold a high bar because our work directly impacts patient care. We look for people who embody our core values:

• Mission Always: Every choice is a chance to serve our customers and improve healthcare
• Be a Pioneer: Take initiative, solve problems, and build what does not yet exist
• Do the Right Thing the Right Way: Lead with integrity, compliance, and thoughtful execution
• Stronger Together: Own your role, collaborate deeply, and elevate the team

We are also a fast-growing company, which means you bring strong ownership, comfort with ambiguity, resilience, and a bias toward action.

About the Role

The Client Operations Lead partners closely with Customer Success to deliver strong client outcomes through execution, operational rigor, and 340B subject matter expertise.

You will work within a portfolio of clients to ensure successful implementation, adoption, and ongoing optimization of NuvemRx solutions, including nuReferrals powered by par8o. This role is focused on helping clients translate strategy into execution and measurable performance.

Where the Customer Success Manager owns the overall relationship, retention, and growth strategy, the Client Operations Lead ensures the day-to-day work gets done, insights are surfaced, and opportunities are realized.

What You’ll Do

Client Outcomes and Value Delivery

• Support a portfolio of clients in achieving measurable 340B program outcomes
• Deliver performance insights and operational reporting that clearly show progress and opportunity
• Partner with Customer Success to execute against client goals and success plans
• Help translate client objectives into actionable workflows and improvements

Implementation and Operational Execution

• Lead and support client implementations from kickoff through go-live
• Manage timelines, milestones, and cross-functional coordination
• Ensure consistent execution across client workflows and operational processes
• Identify gaps in execution and drive resolution

Performance Optimization

• Analyze client data to identify trends, missed opportunities, and areas for improvement
• Drive referral capture optimization and workflow improvements
• Provide clear, actionable recommendations grounded in data
• Help clients improve both operational efficiency and financial performance

Customer Health and Support

• Partner with Customer Success to monitor engagement, performance, and risk indicators
• Act as a responsive and knowledgeable partner for client needs and questions
• Support issue resolution with urgency and ownership