2nd-Shift Security Operations Manager | On-Call & Weekends

Northeast Security; Boston (MA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

401K/403b Plan

Job summary

Northeast Security, Inc. is seeking a Shift Operations Manager for our Boston area accounts. The role oversees a team of on-site Shift Managers and requires on-call availability, including evenings, nights, weekends, and holidays as scheduled.

Salary range is $75K-$80K, based on experience. Qualifications include a minimum of three years as a Security Manager, valid driver’s license, and high school diploma or GED.

Qualifications

• Must have three years of Security Manager experience.
• Experience leading non-exempt Shift Managers.
• Strong English communication skills required.

Responsibilities

• Directly lead, manage, and evaluate the team of non-exempt Shift Managers.
• Provide high-level guidance to Shift Managers as they support on-site teams.
• Ensure Shift Managers coach on-site supervisors and operators.
• Establish performance standards and operational benchmarks for the Shift Manager program.
• Audit the Shift Manager team’s monitoring and reporting outside normal hours.
• Review Shift Manager intermediation between supervisors and client representatives.
• Oversee staffing and resource adjustments for daily operations.
• Ensure on-time client communications and incident reports at Level 2/3.

Skills

Security manager experience

Customer service

English communication

Education

High School Diploma/GED

Job description

Northeast Security, Inc. is seeking a Shift Operations Manager for our Boston area accounts. The role oversees a team of on-site Shift Managers and requires on-call availability, including evenings, nights, weekends, and holidays as scheduled.

Salary range is $75K-$80K, based on experience. Qualifications include a minimum of three years as a Security Manager, valid driver’s license, and high school diploma or GED.