Security shift manager patrol unit- second shift and overnights

Northeast Security; Boston (MA); On-site; USD 59,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

401K/403b Plan

Job summary

Northeast Security is seeking a Security Shift Manager for the Boston area to cover second shift and overnights. The role requires being on call 24/7 with a schedule that may include evenings, nights, weekends, and holidays.

A valid driver’s license and three years of security management experience are required. The position emphasizes supervising and coaching, ensuring post coverage, rapid staffing decisions, and coordination with the command center for incident reporting and client

Qualifications

• Must have three years of Security Manager experience.
• Valid Driver's License of 3 years or more with a clean Driving Record.
• Customer Service Experience preferred.
• Previous security supervisor experience, or related field/education.
• Neat and professional appearance.
• Dependable means of transportation.
• Ability to communicate clearly and effectively in English (both written and verbal).
• High School Diploma/GED Equivalent.
• Candidates must also be able to successfully pass ALL pre-employment background, and drug screenings.
• Must be at least 18 years of age.

Responsibilities

• Support supervisors in their daily duties.
• Provide direct coaching and guidance to supervisory teams.
• Support regional supervisors as needed, particularly during significant events.
• Review daily shift staffing with supervisors to ensure full post coverage.
• Address and resolve immediate staffing gaps dynamically.
• Make real-time deployment decisions when staffing levels require adjustments.
• Confirm all scheduled details and special assignments are properly covered.
• Interface with security management and Northeast Security operations for extra resources.
• Maintain continuous situational awareness of all active emergency situations.
• Monitor all emergency notifications issued by the Command center.
• Review alerts for complete accuracy, completeness, and proper distribution.
• Offer guidance to command center leads and operators on message drafting or corrections.
• Issue prompt, client-facing notifications according to protocols or Property Manager consultation.
• Serve as the primary reviewer for all Level 2 and Level 3 incident reports.
• Ensure complete accuracy and thoroughness in all submitted reports.
• Confirm necessary supplemental documentation (such as Risk Reports) is filed.
• Coordinate the proper retention of still images and video footage.
• Coordinate the immediate response to on-site security technology failures.
• Evaluate technical issues (unsecured doors, outages) to determine scope and client impact.
• Mitigate immediate vulnerabilities, such as posting staff at unsecured doors.
• Ensure proper notification and escalation to support groups
• Assist in evaluating the need for off-hours vendor or on-call responses.
• Partner with security management and regional project managers on program needs.
• Coordinate alarm abatement programs within assigned coverage areas.
• Assign and review routine physical inspections (intercoms, elevator phones, AEDs).
• Compile and distribute program statistics (QoL, Activity) and BOLO alerts.

Skills

Security management

English communication

Customer service

On-call availability

Education

High School Diploma

Job description

Security shift manager patrol unit- second shift and overnights(Sadie)

Boston, MA, MA, United States of America

Northeast Security, Inc. was founded in 1967 and has grown to become one of the largest and most highly regarded security services firms in New England. Anticipating and responding to the ever-changing demands of the security and safety industry has made Northeast Security the region's market leader. Positions are available based on applicant eligibility, availability, background screening, drug testing and completion of orientation. Upon completion of orientation, positions may still be rescinded in the event of failure to pass any background requirements. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, not-job related disability, or any other protected group status.

Job Skills / Requirements

Northeast security is seeking a Security Shift manager for one of our premiere Accounts in the area of Boston, MA

**Must be available to be on call 24/7. Work schedule may include evenings or night shifts and weekends/holidays as determined and scheduled annually**

Pay rate is $3 1.85

Sat-Wed 0600 - 1400 / 2200-0600

MUST have experience as a Security shift manager and a valid driver's license of three years or more

Key Responsibilities

• Support supervisors in their daily duties.
• Provide direct coaching and guidance to supervisory teams.
• Support regional supervisors as needed, particularly during significant events.
• Review daily shift staffing with supervisors to ensure full post coverage.
• Address and resolve immediate staffing gaps dynamically.
• Make real-time deployment decisions when staffing levels require adjustments.
• Confirm all scheduled details and special assignments are properly covered.
• Interface with security management and Northeast Security operations for extra resources.
• Maintain continuous situational awareness of all active emergency situations.
• Monitor all emergency notifications issued by the Command center.
• Review alerts for complete accuracy, completeness, and proper distribution.
• Offer guidance to command center leads and operators on message drafting or corrections.
• Issue prompt, client-facing notifications according to protocols or Property Manager consultation.
• Serve as the primary reviewer for all Level 2 and Level 3 incident reports.
• Ensure complete accuracy and thoroughness in all submitted reports.
• Confirm necessary supplemental documentation (such as Risk Reports) is filed.
• Coordinate the proper retention of still images and video footage.
• Coordinate the immediate response to on-site security technology failures.
• Evaluate technical issues (unsecured doors, outages) to determine scope and client impact.
• Mitigate immediate vulnerabilities, such as posting staff at unsecured doors.
• Ensure proper notification and escalation to support groups
• Assist in evaluating the need for off-hours vendor or on-call responses.
• Partner with security management and regional project managers on program needs.
• Coordinate alarm abatement programs within assigned coverage areas.
• Assign and review routine physical inspections (intercoms, elevator phones, AEDs).
• Compile and distribute program statistics (QoL, Activity) and BOLO alerts.

Security shift manager Requirements:

• Must have three years of Security Manager experience.
• Valid Driver's License of 3 years or more with a clean Driving Record.
• Customer Service Experience preferred.
• Previous security supervisor experience, or related field/education.
• Neat and professional appearance
• Dependable means of transportation
• Ability to communicate clearly and effectively in English (both written and verbal)
• High School Diploma/GED Equivalent
• Candidates must also be able to successfully pass ALL pre-employment background, and drug screenings.
• Must be at least 18 years of age.

Must be available to cover various posts during the assigned shift IND456

Education Requirements (All)

High School Diploma

Additional Information / Benefits

Benefits:

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• 401K/403b Plan

This is a Full-Time position2nd Shift, 3rd Shift, Weekends, Various on call.