Security Shift Lead – 2nd/3rd Shift (On-Call)

Northeast Security; Boston (MA); On-site; USD 59,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

401K/403b Plan

Job summary

Northeast Security is seeking a Security Shift Manager for the Boston area to cover second shift and overnights. The role requires being on call 24/7 with a schedule that may include evenings, nights, weekends, and holidays.

A valid driver’s license and three years of security management experience are required. The position emphasizes supervising and coaching, ensuring post coverage, rapid staffing decisions, and coordination with the command center for incident reporting and client

Qualifications

• Must have three years of Security Manager experience.
• Valid Driver's License of 3 years or more with a clean Driving Record.
• Customer Service Experience preferred.
• Previous security supervisor experience, or related field/education.
• Neat and professional appearance.
• Dependable means of transportation.
• Ability to communicate clearly and effectively in English (both written and verbal).
• High School Diploma/GED Equivalent.
• Candidates must also be able to successfully pass ALL pre-employment background, and drug screenings.
• Must be at least 18 years of age.

Responsibilities

• Support supervisors in their daily duties.
• Provide direct coaching and guidance to supervisory teams.
• Support regional supervisors as needed, particularly during significant events.
• Review daily shift staffing with supervisors to ensure full post coverage.
• Address and resolve immediate staffing gaps dynamically.
• Make real-time deployment decisions when staffing levels require adjustments.
• Confirm all scheduled details and special assignments are properly covered.
• Interface with security management and Northeast Security operations for extra resources.
• Maintain continuous situational awareness of all active emergency situations.
• Monitor all emergency notifications issued by the Command center.
• Review alerts for complete accuracy, completeness, and proper distribution.
• Offer guidance to command center leads and operators on message drafting or corrections.
• Issue prompt, client-facing notifications according to protocols or Property Manager consultation.
• Serve as the primary reviewer for all Level 2 and Level 3 incident reports.
• Ensure complete accuracy and thoroughness in all submitted reports.
• Confirm necessary supplemental documentation (such as Risk Reports) is filed.
• Coordinate the proper retention of still images and video footage.
• Coordinate the immediate response to on-site security technology failures.
• Evaluate technical issues (unsecured doors, outages) to determine scope and client impact.
• Mitigate immediate vulnerabilities, such as posting staff at unsecured doors.
• Ensure proper notification and escalation to support groups
• Assist in evaluating the need for off-hours vendor or on-call responses.
• Partner with security management and regional project managers on program needs.
• Coordinate alarm abatement programs within assigned coverage areas.
• Assign and review routine physical inspections (intercoms, elevator phones, AEDs).
• Compile and distribute program statistics (QoL, Activity) and BOLO alerts.

Skills

Security management

English communication

Customer service

On-call availability

Education

High School Diploma

Job description

Northeast Security is seeking a Security Shift Manager for the Boston area to cover second shift and overnights. The role requires being on call 24/7 with a schedule that may include evenings, nights, weekends, and holidays.

A valid driver’s license and three years of security management experience are required. The position emphasizes supervising and coaching, ensuring post coverage, rapid staffing decisions, and coordination with the command center for incident reporting and client