2nd Shift Quality Lead — GMP, CAPA & CI

Universal Beauty Products Inc.; Glendale Heights (IL); On-site; USD 70,000 - 95,000; Full time

Job summary

Universal Beauty Products, Inc. is seeking a Quality Supervisor to lead our second shift quality team and ensure all products meet standards, specifications, and regulatory requirements.

This hands-on role supervises QC technicians and partners with Production, Warehouse, and Maintenance to resolve issues quickly and drive continuous improvement. You will drive CAPA and root cause investigations, manage COAs and calibration, deliver GMP training, and lead internal, regulatory, and customer

Qualifications

• 5+ years of quality control/assurance in manufacturing.
• 2-3 years of supervisory or team lead experience.
• Strong knowledge of GMP and SOPs.
• Experience with root cause analysis and CAPA.
• Leadership and coaching skills.
• Excellent analytical and communication skills.
• Proficient in MS Excel and Office.

Responsibilities

• Supervise second shift Quality Control Technicians and address performance/attendance with HR.
• Oversee inspections, testing, and documentation for raw materials and finished goods.
• Make hold/accept/reject decisions and escalate non-conformances.
• Lead root-cause investigations and drive CAPA to closure.
• Oversee lab eval of customer complaints and retained samples.
• Ensure COAs are verified before material receipt and calibrate lab equipment.
• Track quality metrics and drive continuous improvements to reduce defects.
• Deliver GMP/SOP training and support audits.
• Provide clear shift-to-shift handoffs on quality status and deviations.

Skills

Quality control

Supervisory/leadership

GMP/SOP quality systems

CAPA/root cause analysis

Leadership/coaching

Analytical/problem solving

MS Excel

Shift work

Safety/lifting 25 lbs

Education

Associate/Bachelor's degree in Chemistry/Engineering/Biology/Quality

Tools

SAP

Job description

Universal Beauty Products, Inc. is seeking a Quality Supervisor to lead our second shift quality team and ensure all products meet standards, specifications, and regulatory requirements.

This hands-on role supervises QC technicians and partners with Production, Warehouse, and Maintenance to resolve issues quickly and drive continuous improvement. You will drive CAPA and root cause investigations, manage COAs and calibration, deliver GMP training, and lead internal, regulatory, and customer