Quality Supervisor (2nd Shift)

Universal Beauty Products Inc.; Glendale Heights (IL); On-site; USD 70,000 - 95,000; Full time

Job summary

Universal Beauty Products, Inc. is seeking a Quality Supervisor to lead our second shift quality team and ensure all products meet standards, specifications, and regulatory requirements.

This hands-on role supervises QC technicians and partners with Production, Warehouse, and Maintenance to resolve issues quickly and drive continuous improvement. You will drive CAPA and root cause investigations, manage COAs and calibration, deliver GMP training, and lead internal, regulatory, and customer

Qualifications

• 5+ years of quality control/assurance in manufacturing.
• 2-3 years of supervisory or team lead experience.
• Strong knowledge of GMP and SOPs.
• Experience with root cause analysis and CAPA.
• Leadership and coaching skills.
• Excellent analytical and communication skills.
• Proficient in MS Excel and Office.

Responsibilities

• Supervise second shift Quality Control Technicians and address performance/attendance with HR.
• Oversee inspections, testing, and documentation for raw materials and finished goods.
• Make hold/accept/reject decisions and escalate non-conformances.
• Lead root-cause investigations and drive CAPA to closure.
• Oversee lab eval of customer complaints and retained samples.
• Ensure COAs are verified before material receipt and calibrate lab equipment.
• Track quality metrics and drive continuous improvements to reduce defects.
• Deliver GMP/SOP training and support audits.
• Provide clear shift-to-shift handoffs on quality status and deviations.

Skills

Quality control

Supervisory/leadership

GMP/SOP quality systems

CAPA/root cause analysis

Leadership/coaching

Analytical/problem solving

MS Excel

Shift work

Safety/lifting 25 lbs

Education

Associate/Bachelor's degree in Chemistry/Engineering/Biology/Quality

Tools

SAP

Job description

Universal Beauty Products, Inc. has been dedicated to making the world's finest, high-quality products in the beauty and personal care industry. Our customers, both large and small, are based in countries all over the world, and as a company, we pride ourselves on our commitment to producing innovative and performance driven products. We are under new management and growing, so now is a great time to join our team. Please note this is an on-site position.

In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.

Universal Beauty Products, Inc. is seeking a Quality Supervisor to lead our second shift quality team and ensure every product we manufacture meets company standards, specifications, and regulatory requirements. In this hands-on role, you will supervise Quality Control Technicians, oversee inspection and testing, and partner with Production, Warehouse, and Maintenance to resolve issues quickly and drive continuous improvement.

What You'll Do

• Supervise, train, schedule, and coach second shift Quality Control Technicians, and address performance and attendance matters in partnership with Human Resources
• Oversee inspections, testing, and documentation for raw materials, in-process products, and finished goods
• Make accept, reject, and hold decisions, and **escalate** non-conformances, including collaborating with Production to pause operations when product quality is at risk
• Lead root cause investigations and drive corrective and preventive actions (CAPA) through closure
• Oversee laboratory evaluations of customer complaints, returned products, and retained samples
• Ensure Certificates of Analysis (COAs) are verified prior to raw material receipt, and that lab and inspection equipment is calibrated and properly used
• Track quality metrics and lead continuous improvement initiatives to reduce defects, rework, and process variation
• Deliver GMP, SOP, and quality training, and support internal, regulatory, and customer audits
• Provide clear shift-to-shift handoffs on quality status, holds, and deviations

What You'll Bring

• 5+ years of quality control or quality assurance experience in a manufacturing environment
• 2-3 years of supervisory or team lead experience
• Strong working knowledge of GMP, SOPs, and quality systems
• Demonstrated experience with root cause analysis, CAPA, and continuous improvement methodologies
• Proven leadership and coaching skills, with the ability to motivate and hold a team accountable
• Excellent analytical, problem-solving, organizational, and communication skills
• Proficiency in Microsoft Office, including Excel
• Ability to manage multiple priorities in a fast-paced environment, work 2nd shift hours, and flex your schedule as business needs require
• Ability to stand for extended periods, perform routine inspections, and lift up to 25 pounds

Preferred Qualifications

• Associate's or bachelor's degree in Chemistry, Engineering, Biology, Quality, or a related field
• Experience in cosmetics, personal care, pharmaceutical, or consumer packaged goods (CPG)
• Experience with SAP or another ERP system
• If you are a quality leader who takes pride in product excellence and developing your team, we'd like to hear from you.