Quality Supervisor - 2nd Shift

Universal Beauty Products Inc.; Glendale Heights (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

Universal Beauty Products, Inc. seeks a Quality Supervisor to lead the second shift quality team and ensure all products meet standards, specs, and regulatory requirements.

You will supervise QC Technicians, oversee inspections and testing, and drive continuous improvement in collaboration with Production, Warehouse, and Maintenance. You will deliver CAPA investigations, ensure COA verification, and support internal, regulatory, and customer audits.

Qualifications

• 5+ years of quality control or quality assurance experience in manufacturing.
• 2–3 years of supervisory or team lead experience.
• Strong knowledge of GMP, SOPs, and quality systems.
• Experience with root cause analysis, CAPA, and continuous improvement.

Responsibilities

• Supervise, train, schedule, and coach second shift Quality Control Technicians and address performance matters with HR.
• Oversee inspections, testing, and documentation for raw materials, in-process products, and finished goods.
• Make accept/reject/hold decisions and escalate non-conformances with Production.
• Lead root cause investigations and CAPA through closure.
• Oversee lab evaluations of customer complaints, returned products, and retained samples.
• Ensure COAs are verified before raw material receipt and calibration of equipment.
• Track quality metrics and drive continuous improvement to reduce defects and variation.
• Deliver GMP, SOP, and quality training and support audits.
• Provide clear shift-to-shift handoffs on quality status, holds, and deviations.

Skills

Quality control

Supervisory leadership

GMP/SOP

CAPA

Problem solving

Office software

Education

Associate's or Bachelor's in Chemistry/Engineering/Biology/Quality

Tools

SAP

ERP systems

Job description

Universal Beauty Products, Inc. has been dedicated to making the world's finest, high-quality products in the beauty and personal care industry. Our customers, both large and small, are based in countries all over the world, and as a company, we pride ourselves on our commitment to producing innovative and performance driven products. We are under new management and growing, so now is a great time to join our team. Please note this is an on-site position.

In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.

Universal Beauty Products, Inc. is seeking a Quality Supervisor to lead our second shift quality team and ensure every product we manufacture meets company standards, specifications, and regulatory requirements. In this hands‑on role, you will supervise Quality Control Technicians, oversee inspection and testing, and partner with Production, Warehouse, and Maintenance to resolve issues quickly and drive continuous improvement.

What You'll Do

• Supervise, train, schedule, and coach second shift Quality Control Technicians, and address performance and attendance matters in partnership with Human Resources
• Oversee inspections, testing, and documentation for raw materials, in-process products, and finished goods
• Make accept, reject, and hold decisions, and escalat non-conformances, including collaborating with Production to pause operations when product quality is at risk
• Lead root cause investigations and drive corrective and preventive actions (CAPA) through closure
• Oversee laboratory evaluations of customer complaints, returned products, and retained samples
• Ensure Certificates of Analysis (COAs) are verified prior to raw material receipt, and that lab and inspection equipment is calibrated and properly used
• Track quality metrics and lead continuous improvement initiatives to reduce defects, rework, and process variation
• Deliver GMP, SOP, and quality training, and support internal, regulatory, and customer audits
• Provide clear shift-to-shift handoffs on quality status, holds, and deviations

What You'll Bring

• 5+ years of quality control or quality assurance experience in a manufacturing environment
• 2–3 years of supervisory or team lead experience
• Strong working knowledge of GMP, SOPs, and quality systems
• Demonstrated experience with root cause analysis, CAPA, and continuous improvement methodologies
• Proven leadership and coaching skills, with the ability to motivate and hold a team accountable
• Excellent analytical, problem‑solving, organizational, and communication skills
• Proficiency in Microsoft Office, including Excel
• Ability to manage multiple priorities in a fast-paced environment, work 2nd shift hours, and flex your schedule as business needs require
• Ability to stand for extended periods, perform routine inspections, and lift up to 25 pounds

Preferred Qualifications

• Associate's or bachelor's degree in Chemistry, Engineering, Biology, Quality, or a related field
• Experience in cosmetics, personal care, pharmaceutical, or consumer packaged goods (CPG)
• Experience with SAP or another ERP system
• Bilingual (English/Spanish)
• If you are a quality leader who takes pride in product excellence and developing your team, we'd like to hear from you.

Salary: $60000 - $85000 per year