2nd Shift Optical Customer Care Rep

Walman Optical; Kent (WA); On-site; USD 26,174 - 37,195; Full time

Job summary

Walman Optical in Kent, WA is seeking a Customer Service Representative (Order Clerk) for the 2nd shift to manage quotations, orders, returns, and purchase orders while coordinating with multiple departments for top-tier service.

The role requires a high school diploma or equivalent and 1+ year in customer service or a call center. Proficiency in MS Office and the ability to lift up to 40 pounds are expected. This is a full-time position with competitive pay.

Qualifications

• 1+ year of experience in customer service, hospitality or call center environment.
• Excellent telephone etiquette and ability to stay composed with difficult customers.
• Strong verbal and written communication skills.
• Good organizational skills and numerical accuracy.
• Basic PC skills including MS Office; Word and Excel.

Responsibilities

• Receive requests for price quotations, orders, changes, and cancellations from customers and labs.
• Build rapport with customers and provide the best possible service.
• Sort and repack overstock items and manage vendor returns following policy.
• Assist with assembly, packaging and labeling for monthly auto-kit mailings.
• Use a PC to retrieve and update customer information and orders.

Skills

Customer service

Phone etiquette

Verbal/written communication

MS Office

Lift 40 lbs

Education

High school diploma or GED

Tools

N/A

Job description

Walman Optical in Kent, WA is seeking a Customer Service Representative (Order Clerk) for the 2nd shift to manage quotations, orders, returns, and purchase orders while coordinating with multiple departments for top-tier service.

The role requires a high school diploma or equivalent and 1+ year in customer service or a call center. Proficiency in MS Office and the ability to lift up to 40 pounds are expected. This is a full-time position with competitive pay.