2nd-Shift Network Assurance Specialist

Knology Of Central Florida; Columbus (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company match

Paid time off

Paid holidays

Tuition reimbursement

Broadband discounts

Job summary

WOW! is seeking a Network Assurance Technician to join our Columbus, OH data center on 2nd shift (3pm-11:30pm). You will monitor RF/IP/Optical networks, troubleshoot complex issues, and coordinate rapid restoration while maintaining clear communication with teams.

The role emphasizes a strong diagnostic mindset, ticket discipline, and collaboration across shifts to ensure uninterrupted service for residential and commercial customers.

Qualifications

• Minimum two years of Network Operations Center or equivalent experience.
• Strong understanding of IP, RF, and Optical networks; familiarity with monitoring platforms.

Responsibilities

• Monitor and assess network health across RF, IP, and Optical tech supporting residential and commercial services.
• Execute advanced troubleshooting to isolate faults and determine best restoration path.
• Lead resolution of network-impacting events with timely communication and escalation per SOPs.
• Process and resolve NOC trouble tickets with thorough documentation and incident closure.
• Contribute to knowledge management by updating process docs and creating new procedures.
• Collaborate with cross-functional teams and ensure smooth handoffs between shifts.

Skills

IP networking

RF networking

Optical networking

L2/L3 protocols

TCP/IP

BGP

OSPF

DOCSIS

CMTS

SNMP

Wireshark

SolarWinds

Netcool

Troubleshooting

Documentation

Communication

Education

Associate degree in Information Technology, Networking, Telecommunications, or related field

High school diploma

Tools

SolarWinds

Netcool

Wireshark

Job description

WOW! is seeking a Network Assurance Technician to join our Columbus, OH data center on 2nd shift (3pm-11:30pm). You will monitor RF/IP/Optical networks, troubleshoot complex issues, and coordinate rapid restoration while maintaining clear communication with teams.

The role emphasizes a strong diagnostic mindset, ticket discipline, and collaboration across shifts to ensure uninterrupted service for residential and commercial customers.