Datacenter Field Operations Technician (Rotational shifts)

Zodiac Solutions, Inc; New Albany (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Zodiac Solutions, Inc. is seeking Datacenter Field Operations Technicians to support a global hyperscaler at a major US data-center campus in New Albany, Ohio.

This hands-on role focuses on diagnosing and repairing physical-layer network issues, performing preventive and corrective maintenance, and partnering with provisioning crews to keep AI-infrastructure builds on track. You will join a 24×7 on-site team working alongside engineering, facility, and supply-chain partners in an on-site New

Qualifications

• 5–12 years of data center cabling, hardware installation, or telecom experience.
• Hands-on fiber installation and testing in enterprise/hyperscale environments.
• Experience with large rack deployment projects (50+ racks).
• Familiar with data center environments and EHS practices.

Responsibilities

• Rack activity services: cabling, dressing, and connectivity for compute racks.
• Execute rack turnover, redeployment, and relocation activities.
• Perform pre-integration receiving, inspection, and final connectivity.
• Use ticketing systems for workflow management and closure.
• Conduct fiber testing (OTDR, power meter, VFL) and continuity checks.
• Troubleshoot and repair copper/fiber network issues.

Skills

Structured Cabling

Fiber Optics

Rack & Stack

Hardware Handling

Testing Tools

Physical Layer Troubleshooting

Ticketing Systems

AALC rack systems

Education

BICSI certification

Tools

OTDR

Power meter

VFL

Loopback adapters

Cable certifiers

Job description

We are hiring Datacenter Field Operations Technicians to support a global hyperscaler at a majorUS data-center campus in New Albany, Ohio. This is a hands-on troubleshooting and break-fix role — diagnosing and repairing physical-layer network issues, executing preventive and corrective maintenance, and partnering closely with provisioning crewsto keep AI-infrastructure builds and operations on track.

You will be part of a 24×7 on-site team working shoulder-to-shoulder with engineering, facility, and supply-chain partners.

Location & Coverage

Site: New Albany, Ohio

Coverage Model:

• Rotating shifts (Days/Nights) with on-call requirements
• Extended shift capability during surge/ramp periods

Required Qualifications

Technical Skills

Structured Cabling

Expert-level copper and fiber optic cable installation (Cat6A,

OM4, OS2, MPO/MTP)

Fiber Optics

Rack & Stack

Hardware Handling

Network switch/router installation, line card insertion, optics installation (ESD compliance)

Testing Tools

OTDR, optical powermeter, VFL, loopback adapters, cable certifiers

Physical Layer Troubleshooting

Identify and resolve connectivity issues at Layer 1 (light levels, fiber breaks, bad connectors)

Ticketing Systems

Ability to useworkflow management toolsfor ticket tracking and closure

Familiarity with AALC rack systems, hose connections, valve operations (preferred)

Experience

• 5–12 years of experience in data center cabling, network hardware installation, or telecommunications
• Hands-on experience with fiber optic installation and testing in enterprise/hyperscale environments
• Experience with large-scale rack deployment projects (50+ racks)
• Familiarity with data center environments (hot/cold aisle, raised floor, overhead cable tray)
• Experience working with liquid-cooled rack systems (AALC) preferred
• Experience with barcode scanning and asset management workflows preferred

Preferred Qualifications

• BICSI certification (Installer, Technician) or equivalent
• Experience in hyperscale data-center environments — multi-tenant or campus-scale
• Familiarity with DCIM and ticketing tools used for asset, fault, and maintenance tracking
• Background in either telecom carrier ops or large enterprise network repair

Shift & Work Model

Location

On-site at New Albany, Ohio (Eastern Time).Remote work is not available for this role.

Coverage

24×7 across three 8-hour shifts. Assignment may include any of: Day

Pattern

5 days on / 2 days off; 40 hrs / week.

Compensation

Shift differentials applyfor Swing andGraveyard shifts percompany policy.

On-call

Field Ops technicians may be askedto support emergency response outside scheduled hours on a rotating basis.

Physical Requirements

• Ability to lift 50+ lbs repeatedly
• Comfortable working at height (personnel lifts, ladders) and in confinedspaces, hot aisles,and active electrical environments with appropriate PPE
• Ability to work in warm environments (data halls, 75–85°F)
• Fine motor skills for connector cleaning and optics handling
• Ability to wear required PPE for extended periods

Soft Skills

• Attention to detail (cable routing, labeling, connector cleanliness)
• Ability to work in team-based shift environment
• Self-motivated — able to manage workload from ticket queue independently

Core Responsibilities

1. Rack Activity Services

• Perform network cable installation for compute racks including:
  • Front-end (FE) cabling to fabric switches
  • Back-end (BE) cabling to spine/aggregation switches
  • Goalpost cable routing and dressing
• Execute rack turn-down and decommissioning
• Support rack redeployment and relocation activities
• Process pre-integrated rack receiving, inspection, and final connectivity
• Use Ticketing Platform for workflow management and ticket closure via Action Mode
• Perform loopback testing on all network circuits post-installation
• Execute fiber continuity testing (OTDR, power meter, VFL)
• Conduct PON (Passive Optical Network) passive testing and validation
• Perform cable cleaning using fiber optic cleaning procedures (IBC cleaner, cassette cleaners)
• Identify and document circuit failures for remediation
• Support mid-box (testing solution) deployment and validation
• Conduct as-built documentation audits and equipment placement verification
• Diagnose and repair failed network circuits (copper and fiber)
• Replace faulty network hardware (switches, linecards, optics, cables) per MOP
• Execute transceiver/pluggable optics replacement following ESD procedures
• Troubleshoot physical layer issues: light levels, connector issues, cable damage
• Coordinate RMA processes for defective hardware
• Perform hot-swap procedures on production equipment per priority level SLAs:
  • P1–P3: High to Medium (within SLA timer)

4. Operations & Maintenance

• Perform Inside Plant Preventative Maintenance (ISPM) per schedule
• Conduct fiber cleaning campaigns in data halls
• Support goalpost cable dressing and redressing activities
• Execute power QA support (tap box operations) during new builds
• Provide third-party vendor oversight and escorting
• Maintain tools, equipment, and workspace cleanliness per EHS standards

5. Safety & Compliance

• Comply with Meta Data Center EHS Management System
• Follow Lock-Out/Tag-Out (LOTO) procedures for all energized work
• Wear appropriate PPE (ESD wrist straps, safety glasses, hard hat in construction areas)
• Use personnel lifts safely (daily inspections, harness requirements)
• Report safety concerns and near-misses immediately
• Maintain ESD compliance during all optics/hardware handling

6. Cross-Functional Coordination

• Partner with Provisioning Technicians on rack turn-up and fault closure
• Interface with Facility Operations, Regional / Site PMs, and supply-chain teams
• Document maintenance activity, fault diagnosis, and resolution in tracking systems