2nd-Shift NOC Network Assurance Technician

WOW!; Columbus (OH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Annual merit increases

Medical, dental, and vision insurance

401k with company match

PTO and holidays; tuition assistance

Broadband discounts for employees

Job summary

WOW! is seeking a Network Assurance Technician to work on-site in our Columbus, OH data center on the 2nd shift (3pm-11:30pm, Sun-Thu).

You will monitor RF, IP, and Optical networks, perform advanced troubleshooting, and coordinate incident resolution with the NOC and cross-functional teams. Ideal candidates have 1–3 years in a Network Operations Center, a relevant Associate degree, and certifications such as Network+, CCNA, or ITIL Foundation.

Qualifications

• Associate degree in IT/Networking/Telecommunications or related field preferred.
• High school diploma required.
• 1-3 years in a Network Operations Center or similar environment.
• Prior Tier 1 or equivalent experience with incident management.
• Certifications preferred: CompTIA Network+, Cisco CCNA, ITIL Foundation.

Responsibilities

• Monitor network health across RF, IP, and Optical technologies for residential and commercial customers.
• Execute advanced troubleshooting to isolate faults and restore service across diverse platforms.
• Manage and lead resolution of network events with proper escalation and communication.
• Process and resolve NOC trouble tickets with thorough documentation and closure.
• Contribute to knowledge management by updating procedures and docs.
• Collaborate with cross-functional teams and ensure smooth shift handoffs.

Skills

IP networks

RF networks

Optical networks

TCP/IP

BGP

OSPF

DOCSIS

SNMP

SolarWinds

Wireshark

Troubleshooting

Incident management

Education

Associate degree in Information Technology, Networking, Telecommunications, or related field

High school diploma

Tools

SolarWinds

Netcool

Wireshark

Job description

WOW! is seeking a Network Assurance Technician to work on-site in our Columbus, OH data center on the 2nd shift (3pm-11:30pm, Sun-Thu).

You will monitor RF, IP, and Optical networks, perform advanced troubleshooting, and coordinate incident resolution with the NOC and cross-functional teams. Ideal candidates have 1–3 years in a Network Operations Center, a relevant Associate degree, and certifications such as Network+, CCNA, or ITIL Foundation.