Operations Technician 2

Csquare; Waltham (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Csquare is seeking an Operations Technician 2 to provide 24x7 data center support, including installations, troubleshooting, monitoring, and documentation. You will work directly with colocation customers to isolate and troubleshoot issues as necessary, and you will install and test copper and fiber cross connects throughout the data center.

Responsibilities also include documenting all work in the ticket system, managing backups, monitoring critical systems, and ensuring proper security and

Qualifications

• 2+ years of operational and technical IT experience.
• Experience with copper and fiber installation and testing.
• Familiarity with OSI model and TCP/IP protocols.
• Strong communication and organizational skills.

Responsibilities

• Troubleshoot issues for colocation customers.
• Install and test copper and fiber cross connects and cables.
• Perform Layer 1 testing and cabling termination.
• Document work in ticketing system.
• Manage backups and offsite transfers.
• Monitor critical systems with Building Monitoring System.
• Follow global policies and escalate events.
• Perform rack installations, cabling, labeling.
• Work with ladders and hand tools.
• Shift may include nights/weekends; on-call sometimes.
• Lifting up to 50 pounds.
• Assist with physical security and shipping/receiving duties.

Skills

IT troubleshooting

Networking concepts

Documentation

Communication

Education

College degree preferred

Tools

Cable termination tools

Copper/fiber testing equipment

Job description

SHIFT 6 AM to 4 PM Wednesday through Saturday

The Operations Technician 2 (O) is responsible for providing exceptional 24x7 data center support for internal and external customers. Primary responsibilities include installations, troubleshooting, monitoring, and documentation.

Primary Responsibilities

• Work directly with colocation customers to isolate and troubleshoot issues as necessary.
• Responsible for the installation and troubleshooting of all copper and fiber cross connects and run bundles of cables throughout a data center.
• Layer 1 cable testing, including light testing, continuity – Transmit/Receive, DB Loss Level, head-to-head testing. Terminate and test cabling using various connectors (LC/SC, RJ45).
• Thoroughly document all work within a ticket system in support of customer requests and execution of installation tasks.
• Manage and prepare incoming and outgoing customer tape backups/rotations and offsite transfers.
• Assume monitoring role for all critical systems utilizing Building Monitoring System. Provide visibility and support to the Facilities Team.
• Follow all global policies and procedures. Effectively elevate events in a timely manner to the appropriate team.
• Perform and execute installation/de-installation projects that would include the racking and stacking, dressing cabling and labeling.
• Work efforts which requires work with ladders and various hand tools.
• Employee’s assigned work shift can vary based on site coverage requirements. Shifts include nights, weekends, and holidays. On-call and overtime will be necessary depending on workload requirements.
• Lifting of hardware equipment required up to and in excess of 50 pounds. Standing, bending and kneeling as needed to perform this task. Server lifts can be utilized where applicable.
• Perform additional/other duties as assigned such as (but not limited to): Physical Security including, monitoring and controlling access to the Data Center, cleanliness and appearance of raised floor (including physical clean-up) and shipping/receiving duties.

Experience & Qualifications

• College degree preferred, not required. 2+ years of operational and technical experience in an IT environment required.
• IT Certification and/or familiarity with BICSI is desired.
• 2 to 3 years’ experience with the installation, testing and terminating of copper, fiber (multi & single mode) and coaxial cable.
• Working knowledge of all OSI layers, TCP/IP model and associated protocols such as DNS.
• Highly effective at troubleshooting Layer 1-3 issues (physical, data link and network layers).
• Thorough understanding of TIA/EIA-568 and IEEE 802.3 Ethernet fundamentals.
• UNIX/Windows operating system navigation, general commands and system programs/processes knowledge and experience.
• Security clearance via Government or other agency background check may be required for customer support.
• Excellent communication and organizational skills are required.
• Strong team player

This employer will not sponsor visas for this role.

Csquare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Data Center

Novice

Team Player

Advanced

Customer Support

Advanced

Troubleshooting

Advanced

Team Player

Works well as a member of a group

Experience

2 years operational and technical experience in an IT environment required.